A set of enterprise intelligence (BI) reviews and self-service instruments had been out there to cater to the analytics wants of the financial institution’s customers. Whereas these reviews and instruments helped reply recognized questions, enterprise customers had been discovering it tedious to get solutions to advert hoc queries.

Knowledge-driven decision-making usually requires contextualized and particular information factors. As these had been saved throughout tightly managed BI instruments, customers’ capabilities to look had been restricted and siloed. In addition they wanted a number of approvals to get entry to related information. Accompanying delays made evaluation ever more difficult.

Lack of awareness of knowledge definition and lineage compounded the issue. So did the necessity for customers to be educated on BI instruments. Such self-service challenges led to poor analytics adoption inside the group and created technical crew dependencies.