Home Business High 10 Mitel Alternate options & Opponents in 2023

High 10 Mitel Alternate options & Opponents in 2023

High 10 Mitel Alternate options & Opponents in 2023


Top 10 alternatives and competitors to Mitel

Searching for a telephone service resolution that helps your versatile workforce? Whether or not you’re rising quick or transferring to a distant work mannequin, going with a VoIP telephone service is a good possibility.
However there are dozens of choices to select from. One in every of them you is likely to be contemplating is Mitel, a cloud-based telephone supplier with packages tailor-made to totally different firm sizes. It provides collaboration and conferencing instruments to permit simple data sharing throughout the firm.
If you happen to’re on the lookout for different choices to Mitel, we analyzed them and listed our prime 10 under, with particulars like options, pricing, and reliability for every. Listed here are our prime Mitel options:

  1. Nextiva
  2. Grasshopper
  3. GoToConnect (previously Jive)
  4. Dialpad
  5. Telephone.com
  6. Aircall
  7. 8×8
  8. OnSIP
  9. Ooma Workplace
  10. Zoom

1. Nextiva

Nextiva is a VoIP telephone service made for contemporary work. Its options and pricing meet the wants of small companies and enormous enterprises alike. It’s greater than only a telephone system. It means that you can unify your communication with VoIP, video, crew chat, CRM integrations, and collaboration options. You may work and join with clients and colleagues simply, irrespective of the place you’re.
It’s no shock why third-party evaluate websites charge Nextiva on the very prime, and U.S. Information named Nextiva the perfect telephone service for companies two years in a row. If you happen to’re excited about studying extra about Nextiva, Prince Wealthy of Wealthy Know-how Group offers his clear evaluate within the video under:

What are a few of its prime options?

Nextiva provides wealthy communication options that stand out in comparison with Mitel, together with:

  • Name Pop: Know your clients earlier than you decide up the telephone. Name Pop reveals you essential caller particulars in your display, like final interplay particulars, account worth, and final survey end result so you’ll be able to present personalised service and gross sales.
  • Name forwarding: Obtain calls anyplace, even while you’re not within the workplace. Buyer calls get forwarded to you while you’re away out of your desk so you’ll be able to keep in contact with them irrespective of the place you’re.
  • Staff chat: Ship safe messages between workers. This consists of instantaneous messaging, display sharing, video calls, and message historical past.
  • Superior name routing: Guarantee buyer calls go to the precise division robotically. A welcome message with a menu of choices callers can select from provides you with instantaneous time-saving advantages of name routing.

Reliability, help, and safety

Nextiva has eight factors of presence and carrier-grade knowledge facilities, making certain a 99.999% uptime so that you by no means miss a beat or fear about clients who can’t attain you. Nextiva’s community is monitored 24/7 and meets ISO/IEC 27001 safety requirements.
Nextiva’s award-winning help crew will help you 24/7 over the telephone, e-mail, and chat in the event you ever get caught.
Your conversations and knowledge are protected with Nextiva. They’re SOC 2, PCI, HIPAA, and GDPR compliant.

Nextiva pricing choices

Nextiva has easy pricing plans with highly effective options, with a free trial and demo choices obtainable. You may select from these plans based mostly in your wants:

  • Important: Begins at $17.95 per consumer per 30 days and consists of limitless voice and video calling, auto-attendant and toll-free numbers, Outlook and Google integrations, voicemail to e-mail, web fax, softphone apps, and 24/7 help.
  • Skilled: Begins at $21.95 per consumer per 30 days and provides limitless convention calls (40 members) and video conferencing (250 members) to the combo. There’s additionally Name Pop, limitless enterprise SMS, prolonged integrations, and a professional setup.
  • Enterprise: Begins at $31.95 per consumer per 30 days and consists of limitless members on voice and video conferencing, recording, name pop, voice analytics, voicemail transcription, extra integrations, and single sign-on (SSO).
  • Final: Begins at $52.95 per consumer per 30 days, with gross sales productiveness, pipeline administration, service productiveness, ticket administration, automated surveys, and buyer journey analytics.

2. Grasshopper

Grasshopper is a digital telephone system with a enterprise line in your private telephone. It’s made for small enterprise house owners who need to look extra skilled and separate work from their private quantity.

What are a few of its prime options?

Grasshopper provides a variety of options that help busy small enterprise house owners, together with:

  • Customized greetings: Use computerized greetings to reply each name professionally. These are recordings you need to use as an away message or as a voicemail greeting.
  • Enterprise SMS: Verify appointments and replace your clients by textual content message utilizing the identical quantity as you’d for calls.
  • Name maintain and switch: Switch inbound calls to a different extension or telephone quantity. Interact your clients with maintain music whereas they wait to be transferred to the precise individual.

Reliability, help, and safety

Grasshopper serves greater than 135,000 companies that run 290 million minutes of telephone calls per 12 months. If you happen to’re a small enterprise, chances are high Grasshopper can reliably deal with your name wants.
Their help crew is offered 24/7. There are additionally sources and FAQs clients can at all times reference for straightforward self-service help.
Grasshopper is just not HIPAA compliant. The rationale: fixing technical points requires the help crew to entry account settings and data, which implies your affected person knowledge can’t be saved protected.

Grasshopper pricing choices

Grasshopper provides three pricing plans based mostly on the variety of telephone numbers and extensions you want. Every plan comes with a 7-day free trial.
If you happen to select annual billing, you’ll save round 10% on these plans:

  • Solo: Priced at $29 per 30 days and consists of one telephone quantity and three extensions. This plan is greatest for entrepreneurs with a aspect gig.
  • Companion: Prices $49 per 30 days for 3 telephone numbers and 6 extensions. It fits rising companies with as much as three workers.
  • Small Enterprise: Prices $89 per 30 days with 5 telephone numbers and limitless extensions. This plan offers extra name routing flexibility than decrease plans.

3. GoToConnect (previously Jive)

GoToConnect is a cloud telephone system and a digital assembly platform, previously often called Jive. It’s now a part of the product family-owned by LogMeIn, which additionally consists of GoToMeeting, GoToWebinar, and LastPass.

What are a few of its prime options?

GoToConnect provides telephone, conferences, messaging, and help middle options, together with:

  • Name flows: A visible dial plan editor you need to use to construct totally different patterns for after-hour calls, weekends, and holidays.
  • Audio conferencing: Run audio convention calls with numbers from over 30 nations, both over VoIP or by dialing into conferences.
  • Name analytics: Analyze name patterns by time, size, concern, day of the week, and placement to maximise agent availability and productiveness.

Reliability, help, and safety

GoToConnect makes use of strong name encryption, together with IETF-standard TLS protocols to guard outbound connections and AES-128 in CTR and CBC mode for audio and video safety.
GoToConnect ensures a 99.999% uptime. It’s GDPR, CCPA, and PRP compliant. It’s not HIPAA compliant, though different merchandise from the identical suite (GoToMeeting, GoToWebinar) are.

GoToConnect pricing choices

GoToConnect provides three pricing plans:

  • Primary: Begins at $24 per consumer per 30 days and offers you a simplified enterprise telephone system with important assembly options.
  • Commonplace: Begins at $29 per consumer per 30 days and offers an built-in telephone, chat, and video conferencing system, together with options like name recording and real-time analytics.
  • Premium: Begins at $39 per consumer per 30 days and provides the help middle resolution to the combo, with options like name analytics, queue name barge, supervisor real-time view, and agent effectiveness reporting.

4. Dialpad

Dialpad is an AI-powered cloud communication platform. It unifies calling, conferencing, and speak to middle in a central enterprise communication hub.
Dialpad is made for versatile, distant groups who need to keep linked whereas engaged on any gadget and placement.

What are a few of its prime options?

Dialpad provides superior communication options throughout voice, video, messages, and on-line conferences. A few of these options embody:

  • Automated name distributor: Use routing guidelines and the interactive voice response (IVR) to reply calls effectively and assist your brokers do their greatest work.
  • Enterprise telephone app: Work from anyplace with a softphone you need to use on smartphones to make and obtain calls, examine voicemail, and extra.
  • Voice intelligence: Automate note-taking and detect buyer sentiments with built-in machine studying, voice recognition, and pure language processing.

Reliability, help, and safety

Dialpad provides a 100% uptime Service Stage Settlement for his or her Enterprise customers. Test StatusGator to see uptime and any outages over the latest months.
If you happen to want buyer help, Dialpad providers clients 24/7 over dwell chat and 24 hours a day, Monday to Friday, over the telephone.
Dialpad encrypts all communications throughout their apps utilizing TLS. It’s additionally compliant with SOC 2 and GDPR. Most Dialpad merchandise provide HIPAA compliance.

Dialpad pricing choices

Dialpad’s enterprise telephone system suite is available in two plans, plus a customized enterprise plan. Annual billing reduces charges under by $5 per 30 days per consumer. You will get a free 14-day trial.
These plans are:

  • Commonplace: Prices $20 per 30 days per consumer, with limitless calling, SMS, and MMS within the U.S. and Canada, name controls, voicemail transcription, and customized after-hour routing.
  • Professional: Prices $30 per 30 days per consumer and requires a minimal of three licenses. This plan additionally consists of native quantity help in 50+ nations, 24/7 telephone help, APIs, and webhooks.
  • Enterprise: Get all Dialpad’s options, in addition to Okta integration and Service Stage Agreements (SLA). It is advisable ask for a quote, and there’s a 100 license minimal.

5. Telephone.com

Telephone.com is a VoIP enterprise telephone system with voice, video, SMS, MMS, and fax functionalities. It’s a contemporary resolution for agile, distant small companies throughout the USA.

What are a few of its prime options?

Telephone.com provides 50+ options to streamline communications. These options embody:

  • Audio conferencing: Join as much as 300 members from anyplace on the planet in excessive definition voice high quality.
  • Fax from telephone: Add paperwork out of your pc and fax them anyplace with the clicking of a button.
  • Voice tagging: Know which menu choices your callers chosen earlier than reaching an agent, so brokers at all times greet clients in accordance with their purpose for calling.

Reliability, help, and safety

Telephone.com provides 24/7 dwell human help to their clients over the telephone, e-mail, or on-line chat.
Telephone.com is HIPAA and HITECH compliant and meets the Fee Card Business (PCI) safety requirements. It makes use of high-grade SSL encryption and triple DES encryption for video conferences.

Telephone.com pricing choices

Telephone.com is available in three pricing choices. All of them embody a 30-day money-back assure and quantity reductions.
Annual billing will prevent 20%. Month-to-month plans are:

  • Primary: Priced at $12.99 per 30 days per consumer with 300 pooled minutes, one telephone quantity per account, video conferencing with 10 members, cell and net apps, and customary 50 options.
  • Plus: Prices $19.99 per 30 days per consumer and consists of limitless minutes, HIPAA-compliant video conferencing for as much as 25 members, and IP desk telephone compatibility.
  • Professional: Prices $29.99 per 30 days per consumer with further options like name recording, analytics, CRM integration, video conferencing for as much as 100 members, and voicemail transcription.

6. Aircall

Aircall is a cloud-based enterprise telephone and name middle software program for groups. It’s an answer made for gross sales and help in eCommerce and non-profit organizations.
Aircall serves 60,000 customers throughout 84 nations.

What are a few of its prime options?

Aircall provides 40+ superior telephone, collaboration, name middle, productiveness, and analytics options, together with:

  • Queue callback: Let your callers opt-out of ready in a name queue and obtain a name from you at a later time.
  • Shared contacts: Construct and share contacts with the crew so each agent can comply with the dialog and bounce in to assist when wanted.
  • CRM integrations: Combine together with your CRM and helpdesk instruments to maintain all conversations all through the shopper journey linked.

Reliability, help, and safety

Aircall has seven distributed knowledge facilities worldwide, which permits them to supply 99.99% uptime. In addition they work with a number of carriers to make sure redundancy and keep away from disruptions.
Medium and enormous groups can work with a devoted onboarding supervisor to get the precise community setup, IP prioritization, and port setup.
Your knowledge is encrypted utilizing TLS 1.2 and AES 256 strategies, each in transit and at relaxation. Aircall makes use of AWS as a internet hosting supplier, which holds certifications like ISO 27001, SOC 2, PCI DSS, and FedRAMP for a safe setup.

Aircall pricing choices

Aircall provides two customary pricing plans and an choice to get a personalized package deal. Commonplace packages include a free 7-day trial and are billed yearly. Plans embody:

  • Necessities: Prices $30 per consumer per 30 days, with limitless inbound calls (toll-free excluded), 50+ integrations, name recording, IVR, voicemail, and telephone help
  • Skilled: Prices $50 per consumer per 30 days, with the addition of Salesforce integration, superior analytics, dwell name monitoring, name tagging, superior help and gross sales options, and a devoted account supervisor
  • Customized: Consists of options like limitless outbound calls, customized analytics, customized onboarding, entry to API developer help, and SLA. It is advisable request a customized quote.

7. 8×8

8×8 is a platform for cloud-native contact middle, voice, crew chat, conferences, and embeddable communications. It goals to convey worker and buyer expertise collectively, irrespective of the situation or gadget they impart from.

What are a few of its prime options?

8×8 provides a variety of name administration, productiveness, and admin options of their cloud PBX resolution. These embody:

  • Multi-level auto attendant: Personalize each caller’s expertise with self-service choices, and shorten the time required for concern decision. Customise based mostly on location, precedence, buyer dimension, and extra.
  • Visible voicemail: Transcribe your voicemails robotically for straightforward retrieval and storage. You may simply entry voicemails on desktop and return calls instantly from a voicemail message.
  • Work apps: Entry your telephone system within the workplace or on the go, together with voice, video, chat, and fax in your desktop and cell gadgets.

Reliability, help, and safety

8×8 runs on totally redundant knowledge facilities, so your telephone system will keep up and working even in case of a technical failure. There’s a platform-wide 99.99% uptime SLA so that you by no means have to fret about downtime.
8×8 is HIPAA, GDPR, and ISO 27001 compliant, and meets NIST/FIPS encryption requirements, in addition to FCC and CSA requirements.

8×8 pricing choices

As with most cloud telephone system suppliers, 8×8 provides three pricing plans based mostly on totally different options and billing cycles (annual billing reduces charges as much as 25%):

  • Small enterprise telephone system: Begins at $12 per consumer per 30 days, with voice, video, and messaging in a single app. This plan consists of limitless calling within the US and Canada plus options like auto-attendant, name routing, music on maintain, and voicemail. There’s a one-month free trial obtainable.
  • All-in-one voice, video, and chat: Begins at $32 per consumer per 30 days, with limitless voice calling to 14 nations, video and audio conferencing, SMS, MMS, and crew chat. You may also add integrations and fax.
  • Analytics for directors and supervisors: Prices $57 per consumer per 30 days and consists of limitless voice calls to 47 nations, name high quality reporting, supervisor analytics, and different supervisor options like monitor, whisper, and barge.

8. OnSIP

OnSIP is a hosted VoIP resolution made for distant groups. It’s an entire telephone system substitute with conventional telephone system options like convention bridges, voicemail administration, and HD voice calls—each in your desktop and smartphone.

What are a few of its prime options?

OnSIP’s options are lean and simple, together with:

  • sayso web site chat: Nice for encouraging web site guests to voice or video chat together with your gross sales crew by way of the positioning. It integrates with HubSpot for a streamlined expertise.
  • Softphone app: OnSIP app means that you can take calls in your cell phone or pc with HD voice expertise, voicemail administration, caller ID, and extra.
  • Video conferencing: Run one-on-one conferences or host company-wide convention calls with as much as 5 folks no matter their location. No downloads or plugins required.

Reliability, help, and safety

OnSIP runs on a number of, geographically distributed knowledge facilities—in case of a service outage, you gained’t be affected.
OnSIP goals to help its clients rapidly and effectively. Throughout off-hours, clients can ask for help by way of voicemail or the ticketing portal, and an on-call help engineer will triage it as rapidly as doable.
Calls you make by way of OnSIP are encrypted end-to-end. OnSIP is HIPAA and PCI compliant.

OnSIP pricing choices

OnSIP provides three distinct pricing plans:

  • Primary plan: Prices $49.95 per 30 days per account, plus 2.9 cents per minute. This plan offers you 5 voicemail packing containers, three ring teams and auto attendants, and one name recording consumer.
  • Limitless plan: Prices $18.95 per 30 days per consumer, with a 5 consumer minimal. You get limitless options like name parking, bulletins, name recording, and extra, in addition to desk telephones or headsets.
  • sayso voice and video chat: From free to $49.95 per 30 days, this plan means that you can obtain voice or video calls instantly by way of your web site.

9. Ooma Workplace

Ooma Workplace is a enterprise telephone service made for small companies who want a dependable, versatile telephone system.
Its plans and options are tailor-made to companies working remotely so you’ll be able to hold a separate enterprise line, hear clear audio, and work effectively.

What are a few of its prime options?

Ooma Workplace supplies greater than 35 options, together with:

  • Multi ring: Get your inbound calls to set off a number of gadgets, like an analog telephone, an IP telephone, and a smartphone. Preferrred for while you’re on the go.
  • Digital receptionist: Direct incoming calls by way of name routing to extensions and ring teams. Share essential details about your enterprise by way of customized messages.
  • Voicemail choices: Get voicemails despatched to your e-mail as audio recordsdata. The upper plan additionally means that you can robotically transcribe voicemails to save lots of time.

Reliability, help, and safety

Ooma makes use of seven world knowledge facilities and a number of ranges of redundancy, which ensures uptime and reliability. You gained’t have to fret about your telephones taking place.
There’s a help web page with dozens of self-service articles, in addition to a dwell chat choice to get instantaneous assist in the event you want it.
Ooma encrypts voice knowledge utilizing SRTP protocol, however the one manner calls are encrypted end-to-end is that if each side are utilizing Ooma. Ooma isn’t HIPAA compliant, so hold that in thoughts in the event you’re a healthcare supplier on the lookout for a enterprise telephone system.

Ooma pricing choices

Ooma is offered in two service plans:

  • Ooma Workplace: Prices $19.95 per 30 days per consumer and consists of the 35 important calling and messaging options. Options like name park, audio conferencing, and extension monitoring have decrease utilization limits.
  • Ooma Workplace Professional: Prices $24.95 per 30 days per consumer. It provides video conferencing, desktop app, name recording, enhanced name blocking, and voicemail transcription to the combo, in addition to greater utilization limits for important options.

10. Zoom

Zoom is well-known because the go-to video assembly and conferencing device, but it surely’s additionally a cloud telephone service supplier. It’s an enterprise-class resolution constructed natively for the Zoom platform, managed within the acquainted Zoom admin portal.

What are a few of its prime options?

Zoom Telephone provides greater than 30 calling and telephone administration options, together with:

  • Elevate to assembly: Go from a telephone name to a full characteristic Zoom assembly with video and/or display sharing with out making members manually be part of.
  • Name logs: View caller identify, quantity, and name period with timestamps so you’ll be able to hold detailed monitor of inbound and outbound calls.
  • Name queues: Outline computerized name distribution and name queue overflow guidelines to streamline how your calls are taken care of, even throughout busiest occasions.

Reliability, help, and safety

Zoom makes use of 9 geographically distributed knowledge facilities, so you’ll be able to depend on a secure service. Zoom skilled fairly a number of safety points in recent times; they lastly rolled out end-to-end name encryption utilizing AES 256 in late 2020.
With regards to compliance, Zoom is SOC 2, CCPA, and GDPR compliant. It additionally allows HIPAA compliance.

Zoom pricing choices

Zoom Telephone provides three pricing plans. You may also add paid add-ons like toll-free numbers, further telephone numbers, {hardware} leasing, premier developer help, and extra.
You may select from these plans:

  • US & Canada: Prices $10 per 30 days per consumer for metered outbound calls, in addition to home SMS and MMS. For limitless regional calling, the plan prices $15 per 30 days per consumer. Each plans embody a U.S. and Canadian telephone quantity.
  • Professional World Choose: For $20 per 30 days per consumer, get a direct dial quantity, limitless home calling in 40+ nations and territories, and superior telephone options.
  • Zoom United: Get a unified resolution for calling, conferences, and chat beginning at $25 per 30 days per consumer (minimal variety of licenses required for greater plans).

Why is Nextiva the highest different to Mitel?

Nextiva ratings and review badges - G2, Gartner, GetVoIP, and Downdetector.

Mitel is a stable telephone service possibility, particularly in the event you’re on the lookout for extra flexibility as a distant workforce. Nonetheless, we imagine Nextiva takes the highest spot on this comparability.
Prospects love Nextiva—93% of Nextiva clients would advocate its enterprise telephone service. On GetVoIP, Nextiva has a 4.7 out of a 5-star ranking. Beneath are extra scores throughout third-party evaluate web sites that present how clients really feel in regards to the service:

Nextiva provides world-class reliability and military-grade knowledge facilities that deal with your enterprise communications. This implies you’ll by no means have to fret about your uptime or safety, and you’ll concentrate on serving your clients.
With greater than 40 customary and superior telephone system options, Nextiva customers can get the telephone service of their goals, and the Superb Service at hand for help, implementation, and onboarding.
If you happen to’re able to take your telephone system to the following stage, take a look at Nextiva’s pricing and plans to seek out the perfect resolution on your wants.
Mitel, Grasshopper, GoToConnect, Dialpad, Telephone.com, Aircall, 8×8, OnSIP, Ooma Workplace, and Zoom don’t have any relationship with Nextiva, Inc. and are the registered logos of their respective house owners.



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