There’s now somewhat over a month to go earlier than previous experiences in Xero are retired. Our new experiences are full of highly effective customisations that can make it easier to get fast entry to solutions and streamline your monetary evaluation.

As you end up your work in previous experiences and put together for the massive day, it’s a good suggestion to grasp the place you’ll find info on new experiences and get help from our crew for those who want a hand.

The place to search out the newest info

We’ve shared numerous details about reporting over the previous 12 months. Right here’s a fast recap on the place to search out the important thing info that can make it easier to within the weeks forward:

The best way to get help

Xero Central is our one-stop-shop for getting the help you want. It has a spread of content material to assist reply your questions on Xero, together with how-to articles, movies, group discussions and the choice to boost a case with our buyer expertise crew for those who get actually caught.

Entry help content material

You’ll be able to ask a query within the search bar of Xero Central or inside Xero (click on the query mark within the high proper nook of Xero) and help articles will come up, primarily based on what the search engine is aware of about you out of your Xero account, or which web page you’re on in Xero.

You can too try the reporting playlist on our YouTube channel, to discover ways to profit from options obtainable in new experiences. You’ll discover ways to use widespread codecs, customise experiences with the structure editor, handle reporting preferences, and extra.

Get particular person help

In case your query is extra complicated and also you want particular person help, you possibly can contact Xero help. Click on in your ‘Person profile’ within the high proper nook, then choose ‘My instances’ and ‘Contact Xero help’.

All it’s good to do is fill within the type, which is distributed to our buyer expertise crew. They may triage it and assign it to the following obtainable specialist with the appropriate expertise (usually a level in accounting and experience in reporting) that will help you.

If you elevate a case you possibly can request a name, or we’ll ask to your cellphone quantity if we expect speaking to you straight will assist. Our buyer expertise crew relies in eight workplaces across the globe, which means we are able to present help 24/7.

The best way to present suggestions

For those who don’t have a particular query however want to share your ideas and suggestions with our product crew, we’re at all times listening. Listed below are the most effective methods to achieve out, to ensure that your suggestions is captured and despatched to the appropriate folks.

Use the information and methods panel

Choose ‘Suggestions and methods’ within the high proper nook of a few of our hottest new experiences, to entry our useful panel. It options help articles, how-to movies and a suggestions button that can ship your ideas and concepts on to our product crew.

Go to Xero Product Concepts

Xero Product Concepts is our means of creating certain we hear straight from you on what’s necessary. You’ll be able to share your concepts on the modifications you’d wish to see in Xero, touch upon the group’s ideas and concepts, and vote for the concepts you’d most wish to see delivered.

One final reminder

We urge you to complete up your work and begin utilizing new experiences as quickly as potential, so you might have time to wrap up your work earlier than previous experiences are retired. We’ve given you 12 months’ discover and all of the help it’s good to prepare — however for those who want some extra help, we’re right here to assist.