ServiceNow is including new options to its Now Help generative AI assistant that comes bundled with the corporate’s Now platform, designed to assist organizations automate workflows.

The brand new capabilities of Now Help, which embody case summarization and text-to-code, are suitable with all workflows and are designed to drive productiveness and effectivity for organizations, the corporate mentioned.

The brand new case summarization function, in accordance with ServiceNow, makes use of generative AI to learn and distill case data throughout IT, HR, and customer support instances, together with buyer or incident particulars, earlier touchpoints, actions taken by concerned events, and the eventual decision, to create case abstract notes inside seconds.

This generative AI function is designed to assist organizations part out the time-consuming handbook processes, thereby rising productiveness and collaboration between inside groups whereas enhancing buyer expertise, the corporate added.

The opposite new function, text-to-code, will enable builders to generate code by asking for code ideas in pure language.

This, in accordance with the corporate, will lower down the necessity for builders to write down the identical code for routine instructions and thereby enhance productiveness.