The ZoomInfo product workforce is worked up to announce our newest replace to our dialog intelligence platform, Refrain. Watch the next video for a fast abstract of the most recent options and browse on for a extra in-depth view.

All through 2021, we devoted quite a lot of time to transition our transcription engine to the following era of AI (an end-to-end transformer mannequin known as wav2vec) to enhance our transcription capabilities.

Only a few years in the past, the dialog transcription course of might take as much as an hour to finish. In 2020, we decreased the time to transcribe down to 3 minutes — an enormous improve. However we’ve been capable of additional enhance our providers. Now you may transcribe any size name in a matter of seconds. 

That’s not all we’re capable of do with the wav2vec know-how. Our transcriptions are extra correct than ever earlier than. This AI permits us to make use of algorithms to determine members, firms talked about, and subjects mentioned. Moreover, we are able to ship you a name report with all of this useful info nearly instantly.

We’re thrilled to announce this replace. As a market chief in conversational intelligence we all know how essential correct transcripts are to create nice buyer experiences. One other benefit of transitioning to wav2vec is that we’re set as much as innovate and enhance our product at a a lot sooner fee. This makes us much more ready to achieve our 2022 aim of 10 million transcribed hours of calls.

Learn extra about ZoomInfo merchandise: What’s New at ZoomInfo: Shopping for Committees, E mail Templates, Candidate Filters