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When you’re looking out for a brand new cloud cellphone system, there are a ton of choices to select from.
One in every of these providers referred to as Grasshopper would possibly fall onto your record. It’s a digital cellphone system that helps small enterprise house owners look and sound skilled. You’ll be capable of maintain your work and private life separate, regardless of utilizing the identical cellphone to deal with each.
Nevertheless, should you’re searching for a extra sturdy cloud cellphone system than Grasshopper, we received you coated. Beneath is a complete record of the ten finest Grasshopper alternate options. That features:
When you run a small enterprise and need a second opinion on whether or not or not Grasshopper is best for you, try Prince Wealthy of Wealthy Expertise Group’s trustworthy assessment of the supplier under:
Now, onto the highest 10 alternate options to Grasshopper.
1. Nextiva
Nextiva is a VoIP supplier that gives a wide range of communication and collaboration options for companies of all sizes. It’s the finest enterprise cellphone system of 2020 and 2021, in accordance with U.S. Information. Third-party assessment websites additionally price Nextiva extremely in comparison with different options.
Greater than 100,000 companies throughout the U.S. use Nextiva as its VoIP supplier, a few of which embody Amazon, Cisco, Netflix, and extra just lately, the Pac-12 Convention. Nextiva has been serving to companies supercharge their cellphone techniques since 2006.
What are a few of its high options?
Nextiva has a sturdy VoIP cellphone system with greater than 40 primary and superior options, a few of which embody:
- Auto attendant: Greet incoming callers with out the necessity for a human receptionist. An automatic attendant lists every division and the way it can help, and an incoming caller makes use of their dial pad to succeed in the correct division. For instance, “press 1 for gross sales, press 2 for assist,” is an instance of an auto-attendant.
- Audio and video conferencing: Join together with your distant and distributed groups utilizing Nextiva’s video conferencing instruments. You’ll be able to maintain cameras off and nonetheless host a voice convention.
- Cell and desktop apps: With Nextiva’s cell and desktop apps put in, workers can work from anyplace on the earth so long as they’re linked to the web.
- Staff messaging: Talk and collaborate together with your colleagues simpler with Nextiva’s staff messaging function. This function additionally has staff presence, which mainly means you’ll be able to see which of your staff members are lively, away, busy, or offline. Customers can launch video chats or share their screens inside the staff messaging app.
- Name forwarding: This function permits your workers to route incoming calls to different units robotically, resembling a cell phone, desk cellphone, or softphone. You’ll be able to even set this function so it forwards calls to your voicemail should you’re away.
- Name recording: Buyer calls may be recorded and saved within the cloud. These recordings can be utilized for high quality assurance, to coach your buyer assist and gross sales groups, and to attenuate authorized danger in acquiring verbal commitments.
Reliability, assist, and safety
Nextiva features a professional-grade community and safety with eight carrier-grade information facilities and ’round the clock monitoring.
With practically zero downtime, you’ll be able to serve extra prospects with confidence. Eight factors of presence present redundant connectivity within the occasion of an interruption.
Nextiva is licensed with a number of safety requirements. Its information facilities are ISO/IEC 27001 compliant, it’s SOC 2 compliant for storing information within the cloud, PCI compliant, and HIPAA compliant in relation to delicate healthcare affected person information.
Nextiva pricing choices
There are 4 totally different plans for Nextiva, with pricing as little as $17.95 per person, per 30 days. Pricing additionally will depend on the variety of seats a enterprise wants for its plan and whether or not or not they’ll be billed month-to-month or yearly. Beneath is a extra detailed breakdown of every plan:
- Important: Plans begin as little as $17.95 per person, per 30 days. This plan is nice for getting began on a small scale. It options limitless calling, limitless peer-to-peer video chat, free toll-free quantity, and extra.
- Skilled: Plans begin as little as $21.95 per person, per 30 days. This plan is finest match for smaller groups. It has all of the upgraded important options plus name pop, voicemail to SMS notifications, voicemail to e-mail, and extra.
- Enterprise: Plans begin as little as $31.95 per person, per 30 days. This plan can assist small-to-medium-sized groups. It has all of the upgraded skilled options plus voice analytics, name recording, voicemail transcription, and extra.
- Final: Plans begin as little as $52.95 per person, per 30 days. This plan is finest for enterprise firms. It’s the most feature-rich plan for Nextiva, with options like automated surveys, buyer journey analytics, gross sales pipeline administration, and extra.
2. GoToConnect (previously Jive)
GoToConnect is a enterprise cellphone system previously referred to as Jive. It’s run by the staff at GoTo, who additionally run LogMeIn. Their suite consists of extra merchandise for convention room calls, delivering coaching, and working on-line webinars.
What are a few of its high options?
GoToConnect’s VoIP packages embody a handful of vital options that companies want from their cellphone service, resembling:
- Video conferencing: Conferences held by way of GoToConnect’s software program enable as much as 250 members. Additionally they provide private assembly rooms for workers to rearrange their very own conversations with inside or exterior folks.
- Worldwide calling: Some suppliers cost extortionate charges for worldwide calls. GoToMeeting consists of that as customary. No costly charges for you, nor your prospects.
- Name queues: Don’t give prospects a nasty impression in the event that they name and head straight to voicemail. With GoToConnect, you’ll be able to place incoming callers right into a queue that informs them of how lengthy their wait might be.
Reliability, assist, and safety
Since GoToConnect is a cloud-based cellphone supplier, they’re top-notch in relation to safety. All calls made by way of their community are encrypted. Plus, they provide privateness safety within the type of passwords and superior privateness settings to place your thoughts relaxed.
GoToConnect additionally adheres to all safety requirements. They credit score themselves with at all times holding your information protected, safe, and compliant with vital safety measures.
GoToConnect pricing choices
GoToConnect has one Primary plan that features entry to all of its options. Nevertheless, pricing will depend on how huge your staff is:
- 1-4 customers: $29.95 per person, per 30 days
- 5-9 customers: $25.95 per person, per 30 days
- 10-24 customers: $23.95 per person, per 30 days
- 25-49 customers: $21.95 per person, per 30 days
For bigger groups of 100+ folks, like should you’re working a name heart or bigger buyer assist staff, costs are customized. You’ll must contact their staff for a tailor-made quote.
3. OnSIP
OnSIP is a hosted PBX supplier for small to medium-sized distant groups. They have been just lately acquired by Intrado.
Their product suite consists of video conferencing and high-quality VoIP cellphone calls. It’s designed to assist companies improve conventional landlines and change to a contemporary different that strikes with their staff, wherever on the earth they might be.
What are a few of its high options?
A few of OnSIP’s important workplace cellphone system options are:
- Dwell web site chat: Additionally known as sayso, OnSIP prospects get entry to a reside chat instrument of their VoIP cellphone package deal. It integrates with HubSpot and helps enterprise house owners talk with potential prospects looking their web site.
- Convention bridges: Host cellphone calls with a number of folks in your staff with a convention bridge. You’ll be able to have as much as 15 folks be a part of a gaggle cellphone name utilizing OnSIP. Nevertheless, this does come at an additional value on high of their primary plans.
- Extension dialing: If in case you have a bigger staff, be sure that buyer calls are routed to the proper division with extension dialing. For instance, they will add “;582” to the tip of your online business’ cellphone quantity to succeed in your gross sales staff.
Reliability, assist, and safety
Calls made by way of OnSIP’s community are safe and encrypted—voice calls, and calls to landlines included. They’re additionally HIPAA and PCI compliant.
As for reliability, OnSIP has a number of information facilities in order that if a single server fails, your cellphone system will at all times have one other to run by way of. However OnSIP prides itself on world-class buyer assist. You’ll at all times have somebody to talk to ought to any points crop up.
OnSIP pricing choices
OnSIP has three principal pricing plans for companies utilizing their cellphone software program:
- Primary Plan: Costs begin from $49.95 per person, per 30 days. There’s additionally a 2.9 cent per minute calling price should you’re making calls outdoors of the USA.
- Limitless Plan: Costs begin from $18.95 per person, per 30 days. This consists of new desk telephones or VoIP headsets to switch your previous gear. Nevertheless, there’s a five-user minimal for companies wanting to make use of this plan. That’s a minimal month-to-month cost of $94.75 for his or her final plan.
- sayso Voice and Video Chat: Costs are as much as $49.95 per 30 days, relying on the dimensions of your staff. That is the one package deal that features voice and video conferencing. You’ll want so as to add the fee to one of many plans above.
4. Cellphone.com
Cellphone.com is a enterprise cellphone system supplier. They have been based 10 years in the past to provide entrepreneurs and small companies a neater approach to handle their communication. Now, they’ve over 40,000 prospects in a wide range of industries.
What are a few of its high options?
Cellphone.com provide 50+ options as customary of their enterprise cellphone system packages, together with:
- Native numbers: Making cellphone calls to prospects everywhere in the nation? Use an space code for every location you’re calling. It might make them extra more likely to decide up.
- Vainness numbers: Ditch hard-to-remember sequences and make it simpler for purchasers to recall your online business cellphone quantity. You need to use vainness numbers to create a numeric sequence or text-based quantity, like 800-BUSINESS.
- Voicemail to textual content: If in case you have a lot of incoming calls, it’s inevitable that some folks would possibly go to voicemail. Have these messages transcribed and despatched to your inbox so that you always remember to follow-up with them.
Reliability, assist, and safety
In the case of safety, Cellphone.com robotically allows safe VoIP on each name. This implies SRTP and TLS encryption comes as customary—and no one can snoop on your online business calls.
Cellphone.com’s downtime is restricted as a result of they provide a number of provider choices. If there’s a difficulty with one provider in your space or the individual you’re calling, Cellphone.com will route your name to a different provider so that you’ll at all times be linked.
Additionally they provide 24/7 buyer assist by reside chat, cellphone, or e-mail.
Cellphone.com pricing choices
Cellphone.com provides three totally different pricing plans relying on the dimensions of your staff, the options you want, and whether or not you’ll be paying month-to-month or yearly:
- Base Account: This plan begins at $12.99 per person, per 30 days. That permits as much as 300 month-to-month minutes, 2,000 textual content messages, and one native or toll-free quantity. There’s a 30-day money-back assure on this plan.
- Plus Account: For extra minutes and texts, together with premium maintain music and their voicemail to textual content function, pricing begins at $19.99 per account, per 30 days.
- Limitless Extension: Pricing begins at $29.99 per person, per 30 days. This consists of all of their options and is the one package deal that enables workers to host video conferences.
5. Mitel
Mitel provides a set of enterprise communication instruments together with a VoIP cellphone system, contact heart, collaboration software program. They’ve two forms of packages: one for small companies, and one other for midsize and enterprise companies. Each are designed to be the one package deal a enterprise must handle its communications.
What are a few of its high options?
Mitel’s cloud cellphone system consists of some nice options like:
- Name analytics: See real-time analytics for calls being made by way of your community. With it, you’ll be able to detect cellphone fraud, enhance customer support, and construct an correct library of buyer suggestions.
- Integrations: Sync your name information with instruments like Microsoft Groups, Chrome browser, Google Cloud, and Salesforce.
- IVR routing: Use Interactive Voice Response (IVR) expertise to greet direct incoming callers, ask what they need assistance with, and route them to the correct division robotically.
Reliability, assist, and safety
Mitel has 99.999% SLA efficiency and two information facilities to maintain your online business communications up and working, even when one location runs into an issue. Additionally they publish an inventory of safety advisory warnings on-line so that you can examine earlier than shopping for.
Additionally they have an internet coaching hub that guides you thru easy methods to set-up their enterprise cellphone system. That’s nice should you’d moderately service your self, moderately than have somebody bodily discuss you thru it.
Mitel pricing choices
Mitel has three principal plans for his or her enterprise VoIP packages. Not all staff members must be on the identical plan; you’ll be able to combine and match the plans your staff are on, relying on the options every individual wants:
- Necessities: This plan begins from $20.99 per person, per 30 days. This grants you entry to their primary options like a cloud-hosted PBX, collaboration, and conferencing instruments.
- Premier: Costs begin at $26.59 per person, per 30 days. This consists of the options from the above plan, plus CRM integrations and name recording. In line with Mitel, that is their hottest plan.
- Elite: Costs begin at $38.49 per person, per 30 days for this plan. It consists of all options.
6. Sangoma
Sangoma is a unified communications suite for enterprise prospects. They supply each cloud-based and on-premise cellphone techniques, that means you might have the choice to make use of their instruments for every kind of cellphone service. Small companies in over 150 international locations use Sangoma to speak with each inside and exterior folks—with out the hefty price ticket.
What are a few of its high options?
Sangoma’s VoIP cellphone service provides some nice options, together with:
- Name transfers: Simply switch your name to a different employees member utilizing this function. It’s nice if somebody will get put by way of to the mistaken division, or a buyer needs to talk with somebody they’ve already mentioned a difficulty with earlier than.
- Customized caller ID: Have your online business’ title seem on the caller ID, as a substitute of your cellphone quantity. This might make prospects extra more likely to pick-up your calls.
- Digital switchboard: Get a transparent image of your online business’ communication with their switchboard. It permits you to make, switch, and park calls instantly out of your net browser.
Reliability, assist, and safety
Sangoma’s digital cellphone service makes use of a Session Border Controller (SBC)—a function designed to watch calls being made by way of your online business’ SIP community. They are saying this may help defend in opposition to VoIP threats, and encrypt the cellphone line so calls are crystal clear. There’s little likelihood of anybody eavesdropping.
On the time of writing, Sangoma’s uptime is comparatively good. Their final incident was reported in June 2020; the one prior a 12 months earlier. Each of these points have been resolved inside the day.
Sangoma pricing choices
All plans for Sangoma’s VoIP cellphone service embody key options you’ll want. However, plans are divided into two teams, relying on how dependable and constant you need your billing to be:
- Limitless: Pricing begins from $19.99 per seat, per 30 days. This consists of limitless minutes for firms who want predictable billing.
- Metered: For a smaller price of $12.99 per seat, per 30 days, their metered plan consists of all of their options. That is much like a pay-as-you-go choice. You’ll get entry to their buyer assist groups from the bottom worth. Calls are billed on high and may be charged upwards of $0.023 per minute. Nevertheless, there’s a five-seat minimal for this plan.
7. 8×8
8×8 is a VoIP service supplier for companies. Their suite of merchandise consists of all forms of communication—together with video, cell, and textual content. Every runs by way of an organization’s privately hosted PBX platform managed by 8×8.
What are a few of its high options?
The precise options you’ll get rely on which plan you select. However a few of the finest options 8×8 have on provide are:
- Worldwide calls: Bought a buyer base unfold everywhere in the world? 8×8 plans are likely to favor extra worldwide calling. The corporate’s top-priced plan permits for limitless worldwide calls to 47 international locations — with out incurring additional calling costs.
- Staff chat: Make it simpler to your inside staff to speak, share recordsdata, and have personal conversations.
- Superior conferencing instruments: Workers can create their very own digital assembly rooms, and host reside streams, with this function. You may as well retailer recordings of convention calls in your individual cloud-hosted drive.
Reliability, assist, and safety
8×8’s VoIP service is ISO licensed, which implies they function to a excessive degree of safety. Additionally they have extra certifications, like HIPAA and SOC compliance, to guard the data flowing by way of your VoIP service.
Additionally they have information facilities positioned throughout the nation. Ought to one go down or turn into redundant, your community will robotically run by way of one other information heart. Meaning little-to-no downtime.
Not all plans present reside cellphone assist. Once you need assistance and it isn’t accessible, you is likely to be compelled to search for 8×8 alternate options.
8×8 pricing choices
8×8 has three pricing tiers relying on the options you want entry to:
- Small Enterprise Cellphone System: Costs begin from $12 per person, per 30 days. This consists of entry to important options like name routing, auto attendants, and limitless VoIP calling inside the U.S. and Canada. Dwell assist is excluded on this plan.
- All-in-one Voice, Video, and Chat: For limitless worldwide calls to 14 international locations, plans begin from $24 per person, per 30 days. This additionally consists of a wide range of conferencing instruments, together with SMS, staff, and MMS chat performance.
- Analytics for Directors and Supervisors: Pricing begins from $44 per person, per 30 days. You’ll get all the options mentioned to date, together with limitless voice calls to 40+ international locations and superior experiences.
8. Zoom
Zoom is finest identified for serving to companies host digital conferences. Nevertheless, additionally they provide different communication options by way of their digital platform, together with a cellphone system that permits you to make and obtain enterprise calls.
What are a few of its high options?
Zoom has some nice options on provide of their communications package deal, together with:
- Excessive-quality audio: Video and audio calls made by way of Zoom’s VoIP community are high-quality and safe. It beats a conventional landline.
- Integrations: With Zoom being such a well-liked instrument for internet hosting conferences, they combine with tons of different instruments—together with Slack, G Suite, Zapier, and Calendly.
- Clever name routing: Have your online business at all times open to take calls. Zoom Cellphone’s name routing functionality can route calls to particular workers or departments, relying on their availability.
Reliability, assist, and safety
With Zoom being such a well-liked platform to host conferences, they’re extra susceptible to hacks. There have been some experiences of Zoom hacking. Nevertheless, customers can cut back the danger of getting anybody snoop on their calls by setting safe passwords for his or her cellphone traces and assembly rooms.
Zoom just lately introduced that they’re providing end-to-end encryption on calls by way of their platform. This makes it inconceivable for anybody to eavesdrop on your conversations.
And, in accordance with one platform, Zoom had probably the most dependable efficiency for clean streaming experiences.
Zoom pricing choices
Zoom has a free plan that permits you to host conferences. However for entry to their cellphone system, you’ll want considered one of these plans:
- US & Canada: Pricing begins from $120 per person, per 12 months. That features a customized U.S. and Canada quantity, and metered charges for any calls your staff makes. For limitless regional calling within the US and Canada, you’ll be taking a look at a value of $180 per person, per 12 months.
- Professional International Choose: Pricing begins from $240 per person, per 12 months. This consists of limitless home calls in 40 international locations. There’s additionally an non-obligatory add-on to make and obtain limitless calls from 18 others.
- Zoom United Enterprise: Pricing begins from $300 per person, per 12 months. This consists of entry to all options of their VoIP cellphone service, alongside conferences as much as 300 folks and firm branding, Nevertheless, there’s a minimal of 10 seats required on this plan.
9. Aircall
Aircall is a VoIP platform designed for contact facilities. It integrates with helpdesk and CRM software program and is designed to be the one instrument a enterprise would wish to handle conversations with their prospects.
What are a few of its high options?
Aircall provides some nice options of their cloud cellphone system packages, like:
- Name analytics: See vital information about conversations—like name quantity, common wait instances, and missed name charges—each on a staff and particular person foundation.
- Customized enterprise hours: Have calls routed to staff members based mostly on their working hours. It stops incoming calls from heading to voicemail. One other employees member can take their name.
- Name tags: Just like a CRM instrument, you’ll be able to look inside your dashboard and tag every kind of dialog you’ve had with folks. It’s simpler to tag these conversations than take heed to snippets of every dialog for context on what the decision was about.
Reliability, assist, and safety
Aircall has had some minor outages and downtime just lately, in accordance with StatusGator. Most of those relate to community points and issues with outbound calls.
Nevertheless, Aircall experiences 99.99% uptime as a result of they’ve seven information facilities worldwide. Ought to one go down or expertise points, they’ll robotically route your online business cellphone system by way of a functioning one.
Communication—together with voice calls, video calls, and messages—despatched by way of Aircall’s platform is encrypted. These facilities are supplied by Amazon Net Companies; a dependable and safe infrastructure with in depth catastrophe restoration plans.
Aircall pricing choices
Aircall has two principal pricing tiers as defined under. However for additional options like limitless worldwide calls, customized analytics, and private onboarding, you’ll must name for a customized quote:
- Necessities: Pricing begins from $30 per person, per 30 days. This consists of limitless outbound calls (besides toll-free calls), voicemail, and cellphone assist.
- Skilled: Pricing begins from $50 per person, per 30 days. That is the one package deal that features all primary options alongside name monitoring, superior analytics, and limitless simultaneous outgoing calls. You even have a devoted account supervisor to assist with any assist questions.
10. Dialpad
Dialpad is a enterprise communications platform that runs by way of the cloud. It’s constructed on synthetic intelligence (AI). Their APIs are designed for each small and huge companies to make and obtain calls from any location, utilizing the units they’ve already received.
What are a few of its high options?
A few of Dialpad’s finest options embody:
- Synthetic intelligence: Their algorithms perceive what your callers ask about, and predict what your gross sales and assist groups is likely to be coping with on incoming calls.
- Port your individual quantity: If in case you have a enterprise cellphone quantity that’s already well-known and acknowledged, you should utilize Dialpad’s porting service to tie your current cellphone quantity to your new platform.
- Spam blocking: Ditch the automated spam calls with Dialpad’s spam blocking filters. The one incoming calls you’ll obtain are these from folks genuinely curious about speaking to you.
Reliability, assist, and safety
Calls made on Dialpad’s VoIP community are saved in a Google Cloud Platform that’s encrypted utilizing TLS. They’re additionally dedicated to serving to firms be compliant with native legal guidelines and privateness rules, together with GDPR and HIPAA. Plus, in depth person settings imply you’ll be able to select who you grant and deny entry to your cellphone system to, on an employee-by-employee foundation.
As for reliability, Dialpad shops backups of all info. Within the unlikely occasion that the worst does occur, and your cellphone system goes down, Dialpad will be capable of restore your complete system like nothing occurred.
Dialpad pricing choices
Dialpad has three plans for companies utilizing their cellphone service. It isn’t at all times restricted by function, although. Some plans want a minimal variety of licenses to qualify:
- Commonplace: Pricing begins from $15 per person, per 30 days.
- Professional: To get entry to important options like 24/7 cellphone assist and native numbers for 50+ international locations, you’ll want their Professional plan. That begins from $25 per person, per 30 days. There’s a 3 license minimal for this plan.
- Enterprise: This plan has a minimal of 100 licenses and consists of all options. Pricing for that is customized; you’ll want to succeed in out to their gross sales staff for a quote.
Why is Nextiva the highest different to Grasshopper?
Whereas Grasshopper provides some good performance for companies, it falls brief when in comparison with Nextiva.
Nextiva has a 4.7-star ranking on GetVoIP, with over 93% of shoppers recommending its enterprise cellphone system.
Prospects usually reference Nextiva’s excellent customer support and assist. It’s why Nextiva coined the time period Wonderful Service and made it an integral a part of its staff tradition. In the case of bodily and community safety, Nextiva has top-grade safety with calls going by way of considered one of 8 military-grade information facilities in the USA.
Nextiva has all of the important and superior cellphone, communication, and collaboration options your online business wants. With a wide range of pricing choices for companies at any stage, that is why we’ve Nextiva listed as the highest different to Grasshopper.
Grasshopper, GoToConnect, OnSIP, Cellphone.com, Mitel, Sangoma, 8×8, Zoom, Aircall, and Dialpad don’t have any relationship with Nextiva, Inc. and are the registered logos of their respective house owners.
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