As a part of this mission, Venkat and his group constructed a cell banking characteristic to allow staff to take checks or cash orders from prospects and deposit them utilizing their iPhone. “We tried to make use of a number one test seize answer however because of some authorized problems with that firm, we couldn’t purchase the licenses. We developed our personal test seize characteristic with blur detection, define cropping, and plenty of different options to implement the test deposit efficiently,” Venkat says.

To make sure tier 1 uptime, the SalesHub+ mission group developed real-time monitoring and alerting techniques. As a part of that effort, the group additionally employed AI/ML fashions to detect errors and patterns from log recordsdata. “These ranges of monitoring techniques weren’t constructed for any software in PepsiCo earlier than,” he says.

PepsiCo’s shift to iPhones additionally helped with connecting frontline staff to the peripherals, comparable to printers, scanners, and DEX cables, that they should carry out their day by day actions.

“We selected a Bluetooth printer, BLE DEX cable, and a scanner that was hooked up to the telephone. We needed to create full-on integrations with all these peripherals they usually appear to be time savers for the customers. We additionally labored with a vendor to make use of an iPhone digital camera for scanning and needed to do a whole lot of innovation to make it work for our use-cases. This labored so nicely that we didn’t purchase exterior scanners for greater than 50% of customers and rolled our digital camera scanning to them,” says Venkat.

Safety was key to this app and PepsiCo “introduced in Okta as our authentication answer and used it to authenticate the person in any respect layers. Transferring all of the techniques in our ecosystem to Okta was a significant accomplishment. This helped in single sign-on for going between apps in addition to calling APIs with different techniques,” the CIO says.

Delivering enterprise advantages on the again of innovation

The state-of-the-art SalesHub+ helps PFNA’s 25,000-plus frontline customers function greater than 18,000 routes in North America, and it has delivered to PepsiCo’s backside line as nicely, largely in time financial savings that unencumber staff to drive extra gross sales.

“This app saves the retail gross sales consultant a minimum of 20 minutes with the pace of the printer,” Venkat says, including that it additionally reduces sync occasions dramatically. A full knowledge sync used to take 20 to half-hour on an previous system. It takes lower than a minute with SalesHub+, which Venkat says is a big time saver for the retail gross sales consultant who can do extra essential work throughout this or log out early as an alternative of ready to sync.

The mission has additionally digitized Division of Transportation compliance paperwork, driving further time financial savings for workers “together with thousands and thousands of {dollars} in paper financial savings,” Venkat says. The answer’s cell banking characteristic additionally saves PepsiCo about $5 million in mailing charges and by decreasing the float time of money considerably, he provides.

Visualizations of every retailer’s product shows, referred to as planograms, are additionally serving to facilitate gross sales, Venkat says. “The customers now have visibility to the planograms of shops and may see the photographs of the merchandise that they wish to order. Utilizing these two options, orders turn into much more correct and improve in gross sales. A conservative estimate for adhering to the planogram would improve about 1% of the gross sales,” he says.