• Nextiva and Simplify360 are becoming a member of forces to assist companies lower down on apps, enhance crew productiveness, and ship wonderful experiences for his or her clients.
• Simplify360’s know-how will assist Nextiva carry its “one workspace” imaginative and prescient to market quicker.
• The acquisition expands Nextiva’s core choices to incorporate social media, fame administration, dwell chat, and helpdesk CRM.

Managing all of the conversations that gas your small business simply received simpler! Nextiva has acquired Simplify360, an AI buyer expertise platform based mostly in India. Simplify360 makes use of AI and automation to assist over 5,000 international companies seamlessly ship world-class buyer assist throughout a number of channels, together with e mail, dwell chat, social media, on-line evaluations, and e-commerce. 

Superb assist throughout on-line channels is now desk stakes: it’s a deciding issue for purchasers when partaking with a model and expectations are solely rising. However companies are having a tough time maintaining. Groups are juggling a number of purposes, conversations are in silos, and the shopper journey is fragmented. This results in annoyed groups and sad clients. 

From day one, Nextiva’s imaginative and prescient has been to carry collectively all of your conversations and collaboration instruments in a single place, from voice, textual content, e mail, crew chat, and conferences, and the only purposes related to all of your recordsdata and contacts. Nextiva has developed the way forward for simplified enterprise communications: one platform, one workspace, zero friction. 

With the addition of Simplify360’s social media, fame administration, dwell chat, and helpdesk CRM, Nextiva goals to develop into essentially the most strong end-to-end enterprise communications platform that permits groups to do extra and ship wonderful experiences for purchasers alongside the way in which. 

Beginning at this time, Nextiva clients will acquire entry to Simplify360’s choices, together with: 

• Social media – All-in-one social suite for publishing, listening & extra
• Status administration – Finish-to-end evaluate administration in a single place
• Reside chat –  Present real-time assist to your clients 
• Helpdesk CRM  – Streamline buyer assist with an organized and environment friendly system for managing requests and points 

And the most effective half? Clients can look ahead to a full integration of those options into Nextiva’s platform within the close to future.

“Our mission is to stage the taking part in discipline so companies of all sizes can compete with the large tech corporations, and ship wonderful experiences for his or her clients and groups,” stated Tomas Gorny, Co-founder and CEO of Nextiva. “No extra time wasted toggling between a number of purposes – Nextiva retains groups productive and linked with clients, colleagues and distributors from wherever they’re on the planet.” 

The acquisition additionally opens the door for Nextiva to increase into the Asia-Pacific market, as we proceed to develop and assist extra companies globally.