Small companies can significantly profit from implementing versatile software program options that streamline their operations. Steve Festa, proprietor of Blues Brothers Development, shared his expertise with Zoho in an episode of Small Biz in 15. On this article, we delve into the insights that Festa shared about utilizing software program to make a roofing firm extra aggressive.

The Blues Brothers Development Story

Blues Brothers Development is a roofing contractor firm based mostly out of South Florida, Boca Raton. They focus on residential roofing and repairs. Steve Festa began his enterprise in 2005 following Hurricane Charlie’s rampage by Central Florida.

“What bought me into this,” Steve shared, “was the belief that the majority roofing firms have been failing of their service supply. So, I made a decision to begin my very own firm based mostly on a unique set of morals and values, specializing in buyer expertise.”

The Want for Software program Options

To remain organized, maintain tabs on challenge timelines, and handle estimates, Blues Brothers Development sought out software program options. Steve defined, “We would have liked an accounting software program and a system that might synchronize our database of data.” This want led them to Zoho.

Steve was drawn to Zoho’s multifunctionality and its capability to attach varied features of the enterprise underneath one umbrella. He famous, “Having the whole lot tied collectively inside one entity and never having to attach totally different merchandise utilizing different instruments was very helpful.”

Implementing Zoho in Blues Brothers Development

Steve highlighted that his preliminary draw to Zoho was because of the CRM and the initiatives utility. He acknowledged, “I have to promote the product and handle the gross sales cycle, however I additionally want to supply the work and have a challenge administration fashion group previous the gross sales level.”

Zoho’s CRM enabled Blues Brothers Development to enhance their advertising and gross sales course of. Steve emphasised the significance of the blueprint course of and the workflow course of in Zoho’s CRM, saying, “I can information my customers by a course of that I’ve curated to verify we’re following that very same expertise for our prospects.”

The corporate additionally makes use of Zoho’s Creator for on-the-fly estimating and contract creation. In addition they respect Zoho’s analytics software that enables Steve to realize a fast overview of the enterprise’s standing.

Recommendation for Different Small Companies

Steve advises different small companies to start their seek for software program options by honing in on their buyer expertise and defining their splendid buyer. He commented, “Zoho has totally different tiers, which is without doubt one of the fundamental causes I went with it. It allowed me to transcend the method and maintain constructing as creatively as I needed.”

He additionally burdened the necessity to check out totally different software program choices to seek out what fits your enterprise finest. “We navigated by tons of software program earlier than we stumbled throughout Zoho,” he famous, “It gave me the imaginative and prescient the place I might provide you with totally different situations for the enterprise.”

Closing Ideas

Utilizing Zoho, Steve has been in a position to design and engineer his enterprise course of, maintain tabs on what’s taking place, and by no means be out of the loop as an proprietor. His journey illustrates the transformative energy of expertise in streamlining enterprise processes, enhancing buyer experiences, and in the end, driving enterprise development.

As Steve Festa mentioned in his interview, “On the finish of the day, I can all the time grasp my hat on my morals and my values and be sure that I’m giving that buyer expertise. I did what I mentioned I’d do. That’s necessary to me.”

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