Deliberate Upkeep Discover: On February 13, 2024 from 9:00 – 11:00 am ET, the Stay Chat system will likely be unavailable for upkeep. Throughout that point, we will likely be reverting again to our earlier Stay Chat system.

On December twentieth, 2023, InMotion Internet hosting and our household of manufacturers made a swap to a brand new asynchronous messaging.

Since that point, now we have been testing and updating our Helpdesk to make your expertise with our providers higher. Nevertheless, after fastidiously evaluating your suggestions, we’ve realized that this modification has not offered the assist and comfort we goal for.

We perceive that for a few of you, this replace in our reside chat service was difficult, and we sincerely apologize for any inconvenience or frustration it might have brought on. Our most important objective has all the time been to provide the absolute best customer support expertise, and on this occasion, we acknowledge that we fell in need of your expectations.

So, we’re happy to announce a right away reversion to our earlier reside chat system, efficient February thirteenth, 2024. Our chat system is on the market 24/7, as all the time, to make sure your questions are being answered. Moreover, we need to guarantee you that we’re actively working via open tickets it’s possible you’ll have already got with us to offer one of the best assist.

We need to categorical our gratitude in your endurance and understanding all through this course of. Your suggestions has been invaluable in serving to us establish areas for enchancment, and we’re dedicated to constantly refining our providers to raised meet your wants. If you need to go away any further suggestions for us, you possibly can attain out on to our Buyer Success Supervisor at ashleyne [at] inmotionhosting [dot] com.

Shifting ahead, you possibly can anticipate the identical stage of devoted assist and world-class customer support that you just’ve come to anticipate from us.

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