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Discovering the appropriate VoIP telephone service for what you are promoting is usually a troublesome process. With dozens of choices to select from, how have you learnt which supplier to belief with what you are promoting communication?
One supplier which may have appeared in your checklist is Vonage Enterprise. It’s a cloud-based communications supplier that helps small and midsize companies talk each internally and externally. Vonage gives a wide range of web telephone options, starting from voice and video conferencing to workforce chat.
Vonage additionally prides itself on its customer support. Nevertheless, it just lately introduced that its help workforce moved to chat-only, which can have an effect on how clients obtain help from the supplier.
When you’re on the lookout for a Vonage Enterprise various that gives nice buyer help and additional options, we in contrast the highest 10 Vonage Enterprise options, together with:
1. Nextiva
Nextiva is a cloud-based communications platform that has been round since 2006. They supply enterprise communications to firms of all sizes, extra just lately, the Pac-12 Convention determined to utterly overhaul their conventional telephone system with Nextiva. On third-party assessment websites like GetVoIP, G2, and Gartner, Nextiva outranks different options.
Nextiva was named the #1 rated enterprise telephone system of 2022, in accordance with U.S. Information. Greater than 80,000 firms immediately are utilizing Nextiva to take their enterprise communications to the following stage. When you’re excited about studying extra about Nextiva, Prince Wealthy of Wealthy Know-how Group offers his clear assessment within the video beneath:
What are a few of its high options?
We’ve listed Nextiva because the #1 various to Vonage Enterprise due to the strong suite of options included of their plans. A few of the most noteworthy embody:
- Worldwide calling: You’re in a position to make long-distance, worldwide calls utilizing Nextiva’s VoIP telephone system. The most effective half – it’s less expensive than conventional landline calls, particularly if the particular person you’re calling can also be utilizing VoIP.
- Auto-attendant: Greet incoming callers with an expert message. Nextiva’s auto-attendant makes use of your telephone dial pad to route incoming callers as shortly and effectively as attainable to the appropriate departments.
- Voice and video conferencing: With the acceleration of distant work, you want a solution to collaborate along with your workforce exterior the workplace. Nextiva’s in-app voice and video conferencing instruments enable for easy communication.
- Cell phone and desktop apps: Nextiva’s app is suitable with Mac, iOS, Android, and Home windows. Your workforce will be capable to take enterprise calls wherever they’re, as long as they’ve acquired an internet-connected system.
- Workforce chat: Ditch the necessity for a number of chat instruments with Nextiva. You’ll be capable to create channels for every division, host video conferences as a workforce, and ship direct messages, all inside one platform.
Reliability, help, and safety
Nextiva has eight military-grade knowledge facilities at varied factors throughout the U.S. Ought to one community have connection points, what you are promoting’ telephone system will probably be routinely routed by way of a fully-functioning heart. It’s why its uptime is 99.999%; the gold customary for system availability within the communications trade.
Nextiva additionally has best-in-class buyer help. You’ll be able to simply attain a human help agent in the event you’re experiencing any issues. However generally, they’ll attain out to you with a rundown of any points earlier than you even discover them.
Nextiva pricing choices
Pricing for Nextiva’s enterprise communication suite begins from lower than $18 per 30 days. Nevertheless, they do have a number of pricing tiers relying on the options what you are promoting wants.
Right here’s a breakdown of what’s included in every plan:
- Important Plan: The most suitable choice for firms who need important communication instruments like video conferencing, toll-free numbers, and limitless calling. For this plan, pricing begins at $17.95 per person, per 30 days.
- Skilled Plan: An outstanding possibility for smaller groups who need some bonus options on high of the essential bundle, resembling voicemail to SMS and e-mail. For this plan, pricing begins at $21.95 per person, per 30 days.
- Enterprise Plan: The most suitable choice for small or midsize firms making extra calls, conferences, and chats. It consists of some additional bonus options like name recording and voicemail transcription. For this plan, pricing begins at $31.95 per person, per 30 days.
- Final Plan: Get each software Nextiva has to supply with this tier, together with gross sales pipeline administration, buyer journey analytics, and repair ticket administration. For this plan, pricing begins at $52.95 per person, per 30 days.
2. GoToConnect
Previously often known as Jive, GoToConnect has a set of VoIP merchandise that assist companies talk. They’re finest recognized for his or her telephone system that may customise the way you settle for inbound calls.
What are a few of its high options?
All GoToConnect packages embody the 80+ options their communications platform has to supply. Amongst their finest options are:
- Customizable name flows: GoToConnect has a drag-and-drop interface that helps you customise the route a name takes when it comes by way of to your community. This implies you possibly can change name routing for days your workforce (or a person workforce member) is out of the workplace.
- Video conferencing: Have to host video calls along with your workforce or clients? With GoToConnect, you possibly can host as much as 250 individuals on every video name, and share your display in only a single click on.
- Name analytics: Get a stable grasp of what number of calls are made by way of your VoIP system with name analytics. You’ll see key metrics like your common wait time, common name time, and name historical past.
Reliability, help, and safety
Safety isn’t a difficulty with GoToConnect. Their communications suite runs by way of the cloud, which implies that all calls made by way of your community are encrypted. No one is ready to listen in on calls, messages, or movies hosted by way of your community.
Plus, GoToConnect is dedicated to staying updated with safety requirements. They’re SOC-2 and GDPR compliant.
GoToConnect pricing choices
GoToConnect has a typical pricing system, in comparison with most different VoIP suppliers. Every tier gives entry to each characteristic. Nevertheless, the associated fee per person decreases as you add extra seats to your plan:
- 1-4 customers: $29.95 per seat, per 30 days
- 5-9 customers: $25.95 per seat, per 30 days
- 10-24 customers: $23.95 per seat, per 30 days
- 25-49 customers: $21.95 per seat, per 30 days
3. Ooma Workplace
Ooma Workplace is a cloud telephone supplier tailor-made to small companies, often known as Ooma Telo. They satisfaction themselves on having a no-contract service and providing a toll-free quantity for patrons to make long-distance calls.
What are a few of its high options?
Ooma Workplace has 35 options in its repertoire. A few of their most spectacular options are:
- Enhanced name blocking: Do you’ve gotten spam calls coming by way of to your reception desk? These calls are irritating, to say the least, and will trigger points for actual clients to get by way of. Ooma Workplace means that you can block these spammy numbers.
- Desktop and cellular app: Work anyplace (with an web connection) utilizing Ooma Workplace’s cellular and desktop apps.
- Voicemail transcription: Ahead voicemail messages left on what you are promoting’ telephone system to your e-mail handle. You’ll be able to simply follow-up with any missed calls, and have a everlasting reference of what the particular person wished to debate.
Reliability, help, and safety
All calls made by way of Ooma’s platform (besides these made by way of their free calling app) are encrypted. You’ll additionally get end-to-end encryption if the particular person on the opposite finish of the road is utilizing Ooma’s community, too.
Ooma Workplace additionally claims that its small enterprise VoIP system might be set-up in lower than 20 minutes. However, must you run into any points, they’ve a web based library of help docs designed to stroll you thru set-up.
Ooma Workplace pricing choices
Ooma Workplace gives two standalone plans for his or her small enterprise telephone service, every relying on the options you need entry to. These are:
- Ooma Workplace: Get all of Ooma’s primary options like SMS messaging, name forwarding, and name parking. Pricing for this plan begins at $19.95 per 30 days, per person.
- Ooma Workplace Professional: In accordance with Ooma, that is their hottest plan. It consists of entry to all primary options, plus superior instruments like video conferencing, superior name blocking, and name recording. Pricing for this plan begins at $24.95 per 30 days, per person.
4. Mitel
Mitel is a enterprise telephone supplier that gives two packages, relying on firm dimension. Their flagship bundle is designed for enterprise companies and may deal with a big inflow of calls being made by way of a VoIP community. Additionally they have a bundle designed for small companies to get the essential communication instruments they want.
What are a few of its high options?
Listed here are a number of the finest options Mitel’s telephone system has to supply:
- Name recording: Mitel can report all calls being made by way of what you are promoting VoIP system. That library of recordings can be utilized to recap a dialog or practice your gross sales and help groups.
- Video conferencing administration: Working an enormous video convention? Mitel means that you can mute disruptive attendees, and ask attendees to lift their digital hand to talk, no awkward interruptions mandatory.
- Cellular apps: Their VoIP system means all enterprise communication is made by way of an web connection. Mitel has apps suitable with PC, Mac, iOS, and Android so that you’re all the time on. Take enterprise calls on a private cell phone, and swap it to “off” once you depart the workplace.
Reliability, help, and safety
Mitel has two knowledge facilities to handle their clients’ telephone networks, so if one goes down, your calls will probably be routed by way of the opposite. That is what contributes to their 99.999% SLA uptime. Mitel can also be constructed on Google Cloud, which suggests they’ll provide 24/7 monitoring. They’re additionally SOC 2 and HIPAA compliant.
Mitel clients additionally like the very fact they’ll use their self-service on-line coaching hub to resolve any points or reply any questions.
Mitel pricing choices
Pricing for Mitel’s enterprise telephone system depends upon the options you need entry to. Nevertheless, it’s value noting that not everybody in your workforce wants the identical plan. You’ll be able to mix-and-match tiers relying on every particular person particular person’s must-have options:
- Necessities Plan: Get entry to Mitel’s cloud-hosted PBX and primary audio and video conferencing instruments. Pricing for this tier begins at $20.99 per seat, per 30 days.
- Premier Plan: That is Mitel’s hottest plan and consists of all primary options alongside name recording and superior integrations. Pricing for this tier begins at $26.59 per seat, per 30 days.
- Elite Plan: That is the one plan that offers entry to all options Mitel has to supply. Pricing for this tier begins at $38.49 per seat, per 30 days.
5. Dialpad
Dialpad is a enterprise communications platform that gives a spread of VoIP companies. They’ve a standalone product referred to as Dialpad Speak, which permits your workforce to just about connect with your community and take calls from anyplace.
Their VoIP platform makes use of synthetic intelligence (AI) to educate your workforce, whereas additionally giving them real-time info that is perhaps helpful throughout a dialog.
What are a few of its high options?
A few of Dialpad’s high options embody:
- AI solutions: Dialpad’s synthetic intelligence software thinks of the assets you would possibly want mid-conversation, and offers you with them all through the decision. It could possibly additionally analyze the sentiment of a telephone name, which might help with reporting.
- Internet portal: Handle your total enterprise communications community by way of one web-based portal. You’ll be able to add and take away customers from the portal, and configure your telephone community on any system.
- Porting quantity: Do you’ve gotten clients who acknowledge your caller ID? As a substitute of switching to a model new enterprise telephone quantity, Dialpad imports numbers from one other supplier so you need to use your present quantity. Prospects received’t be capable to inform any distinction.
Reliability, help, and safety
Calls made by way of Dialpad’s VoIP community are simply as clear (if not, higher) than conventional landline calls. Additionally they have a reported 100% uptime SLA.
However similar to every other VoIP community, downtime associated to points with your individual web (or system) is restricted. You’ll be able to simply swap gadgets to at least one utilizing one other community – like Wi-Fi, for instance – and take enterprise calls.
Dialpad pricing choices
Just like the opposite Vonage options we’ve shared to this point, every Dialpad plan gives entry to totally different options. Beneath is a rundown of what they embody:
- Customary Plan: Get limitless calling, voicemail transcription, and primary name controls from $15 per seat, per 30 days.
- Professional Plan: Get customized off-hours routine and native numbers from $25 per seat, per 30 days. Keep in mind that you simply’ll want not less than three licenses to decide on this plan.
- Enterprise Plan: Need entry to each characteristic Dialpad has to supply? Pricing for his or her Enterprise plan isn’t publicly obtainable. When you’ve got not less than 100 seats to purchase, attain out to their workforce for a customized quote.
6. Cellphone.com
Cellphone.com is a enterprise telephone service supplier that gives VoIP packages. They’ve over 40,000 clients on their books, together with Zoho, Insightly, and Ameridoc. A part of their service consists of entry to a cellular app so you possibly can take calls anyplace with an web connection.
What are a few of its high options?
Cellphone.com has greater than 50 options obtainable to its clients utilizing its VoIP service. Amongst a number of the finest are:
- Very good name high quality: Calls made by way of Cellphone.com’s VoIP telephone system are of a lot larger high quality than landline calls. That’s due to the way in which Cellphone.com processes digital telephone connections, quite than rusty outdated (and unreliable) wires.
- Immediate messaging: Cellphone.com has a complete suite of enterprise communication instruments, together with dwell chat. You’ll be capable to ship on the spot messages to your workforce by way of the app.
- Stay receptionists: When you can’t afford to rent a human receptionist, this characteristic means that you can use Cellphone.com’s workforce. They’ll greet incoming callers and route them to the particular person (or division) they’re asking to talk with.
Reliability, help, and safety
Cellphone.com’s platform is HIPAA compliant, and all calls made by way of their community are encrypted with high-grade SSL when discussing private info. They’re additionally PCI DSS compliant, which is crucial in the event you’re receiving funds by telephone.
Do you have to want it, Cellphone.com has a workforce of help brokers able to reply any questions. We’ve listed them as a Vonage Enterprise various as a result of their help workforce is on the market 24/7, and you can begin conversations with them by telephone, textual content, or e-mail.
Cellphone.com pricing choices
The most effective Cellphone.com bundle for what you are promoting depends upon the options you want entry to, and the scale of your workforce. Beneath is a primary rundown of the tiers they provide, but it surely’s value noting that there’s a low cost obtainable on annual plans:
- Base Plan: Stand up to 2,000 textual content messages and 300 minutes every month with this plan. Costs begin from $12.99 per seat, per 30 days, however in the event you’re not pleased, there’s a 30-day money-back assure.
- Plus Plan: Get premium maintain music, limitless minutes, and video conferencing for 25 individuals on this plan. Costs begin from $19.99 per seat, per 30 days.
- Limitless Plan: Get name recording, CRM integrations, and superior name analytics with this plan. Costs begin from $29.99 per seat, per 30 days.
7. Zoom
Zoom gives an enterprise cloud telephone system that runs by way of a web based internet portal. They’re finest recognized for his or her video conferencing software. Zoom’s add-on VoIP service permits companies to host conferences, make and obtain calls, and ship on the spot messages to coworkers.
What are a few of its high options?
Zoom gives tons of options in its enterprise communications suite. A few of them embody:
- Workforce availability: Use Zoom’s dashboard to see whether or not your co-worker is busy earlier than diverting a name their manner. It stops clients from holding the road for hours. Your clients get to talk with the following obtainable particular person.
- CRM integrations: Go chat, video, and name knowledge by way of to your CRM routinely. Zoom integrates with widespread CRMs like Salesforce, GSuite, Workplace 365, and Microsoft.
- Elevate to assembly: Obtained a number of individuals on a telephone name? You would possibly want somebody to begin sharing their display. With entry to Zoom’s telephone and assembly platform, you possibly can simply improve an ordinary telephone name to a video convention, with out having to hold up and begin once more.
Reliability, help, and safety
A part of Zoom’s service providing features a web-based portal that exhibits any points along with your VoIP community. You’re in a position to see any points with particular gadgets and troubleshoot name high quality issues.
Plus, all calls made by way of Zoom’s community are 256-bit TLS encrypted. You may as well set passwords for name and assembly attendees to enter earlier than they hop on a name, so no undesirable guests can drop in in your chat.
Zoom pricing choices
Zoom is best-known for its video conferencing platform that skyrocketed in use all through the final 12 months, with everybody working from dwelling. But to make use of their VoIP telephone community alongside their video conferencing software, you’ll want to decide on a paid plan:
- US & Canada: Begin making calls by way of Zoom with this primary bundle. There are two tiers underneath this plan. Pricing begins from $10 per license, per 30 days for his or her pay-as-you-go service. Or, get limitless calls throughout the USA and Canada for $15 per license, per 30 days.
- Professional World Choose: Get a direct dial quantity, superior telephone options, and limitless home calling in 40+ nations on this plan. Pricing begins from $20 per license, per 30 days.
- Zoom United Enterprise: Get all of Zoom’s telephone options together with their conferences characteristic, which lets you host as much as 300 individuals on a video name. There’s a 10-seat minimal for this plan. Pricing begins from $30 per license, per 30 days.
8. Grasshopper
Grasshopper is a small enterprise cloud telephone system. It really works by including a enterprise line to your private telephone. Meaning you don’t have to put money into new gear to make use of their community: you merely signal into Grasshopper’s community utilizing an internet-connected system, resembling your cellular system.
What are a few of its high options?
Grasshopper has a number of options on provide for his or her small enterprise clients, resembling:
- Vainness numbers: Cease clients from dialing a fancy, hard-to-remember telephone quantity when contacting what you are promoting. Grasshopper gives self-importance numbers, like 492-FLOWERS, so individuals can simply keep in mind your contact info.
- Immediate response: Too busy to simply accept an incoming name? As a substitute of sending them to voicemail, Grasshopper can routinely ship a textual content message that claims you’re unavailable however will name again at your earliest comfort.
- Enterprise texting: It’s not simply audio calls you could host by way of Grasshopper’s VoIP community. You’re additionally in a position to ship and obtain SMS messages by way of the identical enterprise quantity.
Reliability, help, and safety
Calls being made by way of Grasshopper use your present web community, which suggests your name high quality is simply pretty much as good as different calls made in your system. They deal with 140 million calls yearly, that means their platform is strong sufficient to face up to massive name volumes.
Additionally they have a web based help heart that solutions FAQs, so that you don’t have to contact their help workforce in the event you want any assist.
Grasshopper pricing choices
All tiers for Grasshopper’s VoIP system embody options like enterprise texting, name transfers, and WiFi calling. Plans rely upon what number of telephone strains and extensions you want:
- Solo Plan: Get one telephone quantity and three extensions from $26/month, billed yearly. Grasshopper says this plan is good for entrepreneurs with a small aspect gig.
- Associate Plan: Get three telephone numbers and 6 extensions from $44/month, billed yearly. That is the perfect tier for rising companies with fewer than 3 workers.
- Small Enterprise Plan: Get 5 telephone numbers and limitless line extensions from $80/month, billed yearly. This tier is good for companies with 3+ workers.
9. CallHippo
CallHippo is a digital telephone system utilized by over 5,000 firms worldwide, together with Amazon, Honeywell, and Aramex. They’ve cellular and desktop functions for patrons to simply accept calls wherever they could be.
What are a few of its high options?
Questioning which options CallHippo provide of their enterprise VoIP packages? Listed here are a handful of options you possibly can anticipate:
- World join: Internet hosting video or audio calls with individuals out of the country? CallHippo has a built-in timezone converter so you possibly can shortly discover the perfect instances to speak.
- Interactive Voice Response (IVR): Save prices on human receptionists with this characteristic. It’ll greet incoming callers and ask them to press a quantity on their keypad to succeed in a selected division, like “press 2 to talk to gross sales.” The decision will routinely move by way of.
- Good name forwarding: Create guidelines for calls to be diverted in particular circumstances. For instance, you possibly can configure your digital telephone system so incoming calls exterior of regular working hours are diverted to your private telephone.
Reliability, help, and safety
In accordance with their standing web page, CallHippo’s servers have had 99.9%+ uptime during the last three months. Additionally they provide SDAP, a patent-pending know-how that guarantees to enhance name high quality and ship an excellent calling expertise.
CallHippo pricing choices
Pricing for CallHippo’s digital telephone service depends upon the options you want.
- Bronze Plan: Get one free telephone quantity, workforce inboxes, and SMS messaging with this plan. Pricing begins at $14 per person, per 30 days.
- Silver Plan: Get all Bronze options, plus name recording, Interactive Voice Response (IVR), and clever name experiences. Pricing for this plan begins at $24 per person, per 30 days.
- Platinum Plan: Get all Silver options, plus three-way calling, customized caller IDs, and energy dialing. Pricing for this plan begins at $35 per person, per 30 days. Nevertheless, this bundle is simply obtainable for annual subscriptions.
10. 8×8
Rounding out the checklist of options, 8×8 is a communications platform utilized by firms like McDonald’s, Regus, and Remax. Connections for his or her chat, name, and video instruments are made by way of the cloud, which suggests you don’t want 8×8’s workforce to go to your workplace to put in a brand new telephone system. It’s all configured remotely.
What are a few of its high options?
8×8 gives some nice options of their VoIP telephone packages, together with:
- Visible voicemail: Need clarification on what somebody stated of their voicemail message? 8×8 means that you can convert voice messages into textual content, so you possibly can simply spot (and reference) what somebody stated.
- Name Parking: When you’ve got a bigger help workforce answering inbound calls, use their name parking characteristic to place individuals on maintain. One other workforce member can choose up the decision once they’re obtainable.
- In-depth name analytics: Create customized dashboards inside 8×8 to identify patterns throughout what you are promoting telephone system. View the standard of your calls, what number of conversations your workforce is having, and the full variety of calls you’ve missed.
Reliability, help, and safety
8×8’s telephone community is FCC compliant, which suggests they’re dedicated to defending private client knowledge. They’re additionally GDPR compliant; important if in case you have clients or shoppers primarily based within the EU. No one can eavesdrop in your calls, that are end-to-end SLA encrypted.
Plus, as a result of 8×8’s community runs by way of the cloud, you need to use their community in the event you’re struggling with an web scarcity on one system. In case your WiFi fails within the workplace, for instance, you possibly can join your system to a 4G or 5G community to simply accept calls.
8×8 pricing choices
To decide on your 8×8 plan, you’ll want to consider the options you require. Their plans provide entry to particular options:
- Small Enterprise Plan: Get an auto-attendant, limitless calling throughout the US and Canada, and clever name routing. Pricing for this plan begins at $12 per seat, per 30 days.
- Voice, Video, and Chat: Get entry to all three communication instruments with this plan. You’ll have limitless voice calling to 14 nations and workforce chat. Pricing for this plan begins at $24 per seat, per 30 days.
- Analytics Plan: Get each characteristic 8×8 has to supply, together with limitless voice calling to 40+ nations. You’ll additionally get in-depth name reporting. Pricing for this plan begins at $44 per seat, per 30 days.
Why is Nextiva the highest various to Vonage Enterprise?
Vonage has been within the enterprise communications trade for fairly a while, and whereas they’ve a powerful set of options, we consider Nextiva edges them out.
Nextiva has a 4.7 out of 5-star score on GetVoIP. Prospects usually reference Nextiva’s safe VoIP community and world-class reliability of their critiques. The truth is, 93% of Nextiva clients would advocate its enterprise telephone service.
We talked about earlier how U.S. Information names Nextiva as the perfect enterprise telephone system. This isn’t solely due to Nextiva’s service and reliability however due to its excellent buyer help. You’ll be able to attain Nextiva’s help workforce on the channel you desire, not simply dwell chat.
Nextiva has greater than 40 VoIP options so that you can choose and select from. Those talked about on this article are only a snapshot of what you will get out of the enterprise telephone system.
Take a look at Nextiva’s pricing and plans in the event you’re on the lookout for a world-class enterprise communications supplier at a price that matches your finances.
Vonage, GoToConnect, Ooma, Mitel, Dialpad, Cellphone.com, Zoom, Grasshopper, CallHippo, and eight×8 haven’t any relationship with Nextiva, Inc. and are the registered emblems of their respective homeowners.
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