A part of our dedication to offering all the assistance it’s essential succeed on-line sees us sustaining an unlimited library of how-to content material. The GoDaddy Assist Middle consists of greater than 4,000 concise, step-by-step articles that element the profitable use of all of the services and products we provide – a key useful resource for purchasers and our Guides alike.

Creating this content material is a workforce of 12 people, chargeable for Assist articles for all new merchandise and options, adjustments to present product options, integrating content material from new acquisitions, and responding to a whole lot (if not hundreds) of suggestions submissions yearly.

Discuss a large accountability, proper?

It’s why we launched our All people Writes program. With All people Writes, volunteer staff at GoDaddy step in to help the comparatively small workforce whose content material generates greater than   million classes annually – kinda like calling up the Nationwide Guard when issues get overwhelming.

This partnership ensures Assist content material stays well timed and correct. People with All people Writes depend on deep expertise with GoDaddy merchandise and buyer wants, in addition to the drive to go above and past in creating the absolute best expertise.

Hear it from the All people Writes workforce

We checked in with the All people Writes workforce to see how they handle their main duties whereas guaranteeing our Assist content material stays… useful?

What made you volunteer for All people Writes?

I volunteered for All people Writes after years of giving suggestions to the content material writers to enhance Assist articles. It appeared solely pure that I ultimately helped to make these adjustments myself. I’ve been contributing my suggestions to enhance our Assist content material from manner again within the day. As anybody in Care is aware of, we’re solely nearly as good as our sources.

Once you help/promote a whole lot of merchandise it’s inconceivable to memorize all the pieces so that you want to have the ability to belief that the data in Assist content material is correct. Volunteering for All people Writes is sort of my manner of giving again to these in Care who’re on the entrance strains with clients every single day utilizing these Assist articles. If Assist content material can help them with gross sales and help, all of us profit.

Heather Lawless, World Superior Operations Specialist

The Web site Safety Assist paperwork are an enormous job, and I knew I may use my data of our merchandise to ensure they’re the most effective they will presumably be

Celise Davison, Web site Safety Help Analyst

When my supervisor shared with me the main points indicating that we’re going to work on a brand new undertaking and associated to Assist articles, I received excited as a result of I all the time questioned which workforce is chargeable for managing all that data for purchasers and serving to them with the step-by-step processes. Further data was shared that it requires some HTML tags data that made me conform to this undertaking.

Vinay Soni, Superior Technical Help Consultant

I all the time had a curiosity to know the way Assist articles are created. I knew they’re written in HTML, however that HTML seems to be totally different. After which lastly I received this chance to study it. It was fairly an attention-grabbing journey the place I discovered about customized HTML.

Shubham Dhiman, Superior Technical Help Consultant

Writing has all the time been a ardour of mine, whether or not it’s literature or conjuring up technical paperwork. Ever since I joined GoDaddy and discovered about All people Writes I used to be fast to leap in and become involved. It’s additionally a terrific alternative to hone my troubleshooting expertise and product data, since writing technical documentation permits you to get first-hand expertise with a bunch of various merchandise.

Pit Bozionelos, WooCommerce Help Engineer

I used to be very excited to volunteer for All people Writes to become involved in managing our Assist articles. This was a terrific alternative for me to have direct impacts on deeply understanding our product options, growing the Assist help for these options and ensuring these have been produced in a well timed method to be used by our inside help groups, in addition to our clients. It additionally gave me the prospect to develop my expertise into studying HTML coding, one thing I might by no means have carried out with out this chance.  I’m so glad to be a part of this course of and stay up for supporting all I can sooner or later.

Timothy O’Shea, Senior Venture Supervisor

Do you may have a selected space of experience?

I contemplate my space of experience to be something associated to our Web site Builders and Domains. Inside processes and CRM guides are additionally topics I prefer to sort out.

—Heather Lawless, World Superior Operations Specialist

I work in Product Help for Web site Safety, and we provide help for backups, monitoring and the firewall. The backups we offer are pretty new and the product remains to be being up to date, so I’m principally engaged on Assist articles for the backups perform of Web site Safety.

—Celise Davison, Web site Safety Help Analyst

I’m good with servers and web site improvement languages comparable to HTML, PHP and React JS. I assumed it might be nice enjoyable to write down down all the pieces in HTML and, if required, different languages.

—Vinay Soni, Superior Technical Help Consultant

Pc purposes and languages. I’m at the moment in a studying part as I’m working towards different languages alongside.

—Shubham Dhiman, Superior Technical Help Consultant

Sure. I’m principally centered on WooCommerce-related articles in addition to new commerce instruments for the Managed WordPress and Managed WooCommerce Shops platforms. It has been an enormous privilege engaged on documenting options for these platforms, as a number of progressive work is happening there that each retains me on my toes and permits me to be taught a bunch of recent stuff every single day.

—Pit Bozionelos, WooCommerce Help Engineer

My space of experience focuses on Assist articles for our gTLD, ccTLD and Legacy Product strains. I handle new article creations and updates to those product strains and guarantee all of the product options are correctly represented for view to our inside customers and outdoors clients.

—Timothy O’Shea, Senior Venture Supervisor

What’s probably the most difficult undertaking you’ve labored on thus far?

Updating any outdated hyperlinks to the previous L2Chat was fairly the problem as a result of there have been so many. Any time we make adjustments to our interfaces or programs, it may be formidable to replace all affected articles but additionally very satisfying.

—Heather Lawless, World Superior Operations Specialist

Relearning HTML and complying with the GoDaddy fashion guides might be probably the most difficult for each article I write.

—Celise Davison, Web site Safety Help Analyst

Each undertaking is a problem in itself as we now have to check out all the pieces as a result of we’re ensuring that all the pieces is appropriate and significant for others. It ought to be easy and simple to know.

—Vinay Soni, Superior Technical Help Consultant

As soon as, 100-plus articles have been assigned to me. That was difficult and enjoyable work on the similar time.

—Shubham Dhiman, Superior Technical Help Consultant

Documenting the Advertising and marketing & Socials integration for Managed WooCommerce Shops. It has been difficult, as we began documentation earlier within the improvement course of and we needed to undergo a number of iterations till getting it proper.

—Pit Bozionelos, WooCommerce Help Engineer

Essentially the most difficult undertaking I’ve been concerned in took me exterior the consolation zone of my regular space of experience, which was rewriting Assist articles for the Aftermarket workforce. This was an thrilling alternative for me that concerned intensive analysis into how their options functioned with the brand new adjustments, growing the steps within the new course of flows and creating all the brand new display screen photographs essential to replace the Assist article line right here. It was rewarding for me to go from no data of this space to an in-depth understanding of the way it labored. With out this chance, I might by no means have carried out such a activity.

—Timothy O’Shea, Senior Venture Supervisor

What’s been probably the most rewarding factor, general, about All people Writes?

Realizing others are benefiting from the updates is probably the most rewarding factor. When a Information tells me they noticed the data they wanted in a Assist article I helped to write down, it makes all the hassle value it. I hope folks proceed to offer suggestions once they see the necessity.

—Heather Lawless, World Superior Operations Specialist

Having the ability to present straightforward, useful articles that our workforce can relay to clients who will assist reduce down on our general ticket quantities.

—Celise Davison, Web site Safety Help Analyst

Essentially the most rewarding factor about All people Writes is that you just got here throughout virtually all the merchandise underneath GoDaddy and it actually helps to know what precisely that product does and the way we are able to do rather more underneath it. Second factor is teamwork. Because the identify suggests, “All people Writes,” so it’s for all and everyone seems to be welcome to assist.

—Vinay Soni, Superior Technical Help Consultant

Information I might say. I’ve discovered quite a bit in regards to the code.

—Shubham Dhiman, Superior Technical Help Consultant

Attending to work with extra folks enthusiastic about writing, in addition to hitting the “Publish” button after working laborious on a undertaking. Plus, attending to be a part of the method of the creation of recent options.

—Pit Bozionelos, WooCommerce Help Engineer

I believe probably the most rewarding factor for me has been the chance to discover new areas, challenges and be taught new issues that might by no means even have been on my radar in my day by day routine. I’ve been capable of acquire a a lot deeper understanding of our gTLD, ccTLD and Legacy product strains and perceive the significance of this data being given in help of our inside and exterior clients. It has additionally been rewarding for me to fearlessly step out into unknown areas, discover them and use my newly discovered data to make a distinction in relaying data on to our customers.

—Timothy O’Shea, Senior Venture Supervisor