Skilled providers go hand-in-hand with the sale of contemporary medical tools. In lots of the markets we serve, prospects ask us to assist them plan, set up, and preserve our options. At its core, our professionals’ time and expertise present worth for the client, and there’s so much that goes into that equation. Our estimates of undertaking length may be thrown off by scoping errors, system downtime, buyer readiness, and a number of different elements. On condition that some international areas use totally different instruments and procedures for estimating and recording time spent on initiatives, we couldn’t get constant insights into how our skilled service groups have been performing worldwide.

Use case

We launched a world initiative to automate and standardize entry reporting processes, with a give attention to the US and European groups. Making use of rigorous metrics to inconsistent time entry categorizations kicked off some frank conversations, however by utilizing Domo to mannequin and modify our method, we’ve made good progress. Domo gave us the flexibleness to outline and implement a “realized time-entry course of” that works for providers professionals on two continents.

Conclusion

We’re nonetheless socializing the idea amongst our groups, however we’re trying ahead to leveraging Domo for constant, international time entry metrics.