Our enterprise is dependent upon buyer loyalty and phrase of mouth—a dissatisfied buyer can price us a variety of repeat and new enterprise. That’s why we assure that our sufferers might be happy with the work we do. For instance, if a affected person complains {that a} new crown causes sensitivity or chunk issues, we assign a distinct dentist to redo the work at no cost.  

To trace this course of, we wished to rely the unsatisfactory procedures carried out by every of our dentists and redirect compensation to the dentists who carry out the rework. However our dental follow administration system didn’t give us a solution to distinguish rework from unique work, tally complaints by supplier, or handle the change in compensation. We needed to flag rework manually after which do our high quality management and compensation changes in Excel. Handbook processes like that at all times imply delays and errors, that are severe issues while you’re coping with service high quality, worker analysis, and compensation points.

Use case

However it’s a straightforward repair in Domo. We created a standardized course of in Notes to establish and seize rework visits and arrange a pipe to route compensation to the dentist who corrected the unique work. The answer eliminates handbook errors and saves us hours of spreadsheet work each month. The automation of the method takes a variety of the emotion out of compensation discussions and helps maintain everybody targeted on methods to ship superior high quality service.

Conclusion

Better of all, it robotically aligns high quality of follow with compensation, holding our scientific workers motivated to keep up the excessive requirements we and our prospects count on.