All dental service suppliers attempt to reduce affected person wait time—it’s a persistent downside, and no person likes to attend. For Dntl Bar, it’s a make-or-break challenge since our price proposition is high quality and comfort. After we see one in every of our clinics underperforming or outperforming the others in buyer wait time, we use Domo to search out out why. That means, we are able to both resolve the issue or socialize a brand new finest follow throughout our community.

Use Case

Right here’s how we do it. Our dental Observe Administration Software program logs every stage of our sufferers’ appointment journeys from workstations positioned at check-in, session, imaging, process rooms, surgical procedure, and so forth. Together with affected person and medical info, the stations seize time in, trip, and the attending employees member. That’s all the knowledge we have to do actually worthwhile evaluation: 

• Examine-in high quality management: which knowledge fields are most continuously lacking or incorrect; which employees members are quickest, slowest, most correct, or most vulnerable to error? 
• Wait time evaluation: how are we performing vs. our targets; which phases of the affected person workflow are the bottlenecks? 
• Root causes: how does wait time range by day of the week, time of day, clinic, or employees member on the desk?

Conclusion

This sort of info is unavailable from even the perfect Observe Administration System, however it’s completely invaluable within the operation of our enterprise. We will generate warmth maps for fast impressions, use issue evaluation for a deep dive, and monitor the success of our efforts to enhance efficiency.