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On right this moment’s episode of our Fairness podcast, the crew dives in to ponder whether or not First Republic’s share tumble is a sufferer of SVB’s collapse, or whether or not there’s one thing else within the water. It’s effectively value a hear — as ever!

One other not-to-miss right this moment is Jacquelyn’s Chain Response e-newsletter, the place she picks aside what’s coming down the pike now that Binance.US sailed away from its $1.3 billion cope with Voyager.

Glad weekend, children. Don’t do something we wouldn’t do. Though we’re fairly bizarre, in order that leaves you with fairly just a few choices, to be truthful. And truly, you ought to do tons of issues we wouldn’t do. Like, er, go parasailing, hearken to the world’s most annoying sound, or spend all day baking a cake. Or possibly create a brand new bluegrass/funk/j-pop fusion band, written by ChatGPT.

— Christine and Haje

The TechCrunch Prime 3

• The start of the top?: Alex caught wind of First Republic Financial institution’s share woes earlier right this moment, writing that shares have been down 40% on experiences that the federal government might step in. He writes, “That’s not so good for the financial institution, or its clients. Whereas throughout SVB’s time within the barrel the U.S. authorities ensured that each one of its deposits can be safe and accessible, there isn’t any clear indication but that that’s new de facto coverage, or that First Republic clients will take pleasure in related protections.”
• Lacking: Manish took a take a look at Amazon’s earnings and noticed a evident omission: the absence of its India enterprise, which he notes is a primary in years.
• All grown up: Courageous Search doesn’t use Bing’s index for its search engine anymore, experiences Ivan.

Startups and VC

Dramaaaaaaaa. It isn’t typically that startup rivals battle in plain view of others, however such is the case with the cell messaging companies supplier Postscript, which took to the Twitterverse earlier this month after receiving a cease-and-desist letter from competitor Attentive, Christine experiences. Attentive’s letter was in response to a consumer case research that Postscript had authored and posted on its web site about vitamin firm BUBS Naturals, which mentioned BUBS Naturals left Attentive for Postscript after discovering its listing truly shrinking as a substitute of rising, then battling with the corporate to maneuver its listing off its platform.

To make companies shariah-compliant, a brand new wave of fintechs doesn’t cost curiosity, embraces revenue sharing and avoids alcohol and tobacco transactions, Catherine experiences.

And right here’s a pleasant little tail wind to take you into the weekend:

How we used data-driven personas to radically enhance the client expertise

Picture Credit: Hanna Plonsak (opens in a brand new window) / Getty Photos

As a substitute of drawing data from person interactions to create avatars representing precise clients, many groups will substitute their very own judgment and guesses about what folks like and dislike.

Impartner VP of product Gary Sabin says his firm “dove into the numbers” and “checked out 250 information factors” to develop “persona-based companies in implementation, buyer assist and buyer success.”

After a 12 months, the corporate generated larger buyer satisfaction rankings and NPS scores. “These personas work for us,” says Sabin. “Your buyer information can lead you to create the personas that matter most in your buyer base.”

Three extra from the TC+ crew:

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Huge Tech Inc.

Bored with simply studying by countless posts on Reddit? Able to get extra concerned? You’re in luck: Reddit is testing Discord-like channels for group chat. And no, these is not going to be the identical sort of group chat rooms that Reddit discontinued in 2020. Ivan writes that these new channels will “give extra management to moderators and could have a devoted channel for moderators to speak about managing the subreddit. Plus, they’ll have the ability to determine in the event that they need to allow this characteristic for the group within the first place.”

Earlier than you head off for the weekend, have 5 extra: