Stemmer Distribution, the biggest French firm to supply dental merchandise to healthcare professionals since 1978, was in a position to scale back prices whereas enhancing their buyer expertise with the assistance of Avaya. With 250 workers and 14 corporations throughout six websites, Stemmer wanted a versatile and fluid communication answer for his or her prospects because the model skilled a excessive degree of development over the a long time; Avaya was the options supplier to create the technique wanted to realize this objective. 

As 2020 drew to an in depth, Stemmer Distribution realized that its previous infrastructure was outdated, inefficient, and expensive. The corporate wanted a system that might mix its communications cross-functionally with the objective of adjusting the framework and bringing it into the twenty first century. That’s the place Avaya stepped in.

Stemmer Distribution was in a position to create an efficient digital buyer engagement technique that allowed them to raised serve their prospects. Utilizing Avaya’s UCaaS answer, Avaya Cloud Workplace® by RingCentral, Stemmer may mass produce a communications answer that reached each aspect of their enterprise. Whereas migrating to a hosted answer in a datacenter was a consideration, understood by Stemmer’s supplier Artelcom that the Avaya Cloud Workplace answer supplied reliability and a better degree of effectivity for workers.

Stemmer labored carefully with Artelcom all through the implementation of Avaya Cloud Workplace, which spanned a nine-month interval. Growth progressed in 4 phases that started at smaller firm bases and led to Stemmer HQ, situated in Tremblay, France. Alexandre Sicard said that challenge groups supplied wonderful help and recommendation, serving to to create the right, customizable options for Stemmer’s prospects:

“In step with our expectations, our annual telecom finances has been lower in half because of the Avaya Cloud Workplace answer. With a number of months of hindsight, we’re absolutely glad with the answer, which has allowed us to realize our objectives of enhancing the worker expertise whereas optimizing our prices.”

The objective of Avaya Cloud Workplace, along with efficient buyer communications, is to supply a unified communications platform for workers that may name, meet, and message wherever they’re. As a result of Stemmer has a number of areas, this integration is sensible; the necessity to talk shortly, notably within the healthcare business, is paramount. 

Avaya Cloud Workplace permits for an amazing expertise for all workers, whether or not they’re distant, hybrid, or on-site. Communication with different points of a enterprise is fluid, which means that dentists can converse with techs, techs can move messages alongside to sufferers or directors, and so forth. One of the vital vital components to Stemmer was the power to supply wonderful customer support as quickly because it’s wanted, and having a unified communications platform allows workers to successfully deal with any buyer wants.

The worker adoption of Avaya Cloud Workplace was fast. As the answer suits completely into the mobility wants of an organization, understanding the mechanics and advantages is straightforward for workers to retain and use. Coaching additionally comes simply, which saves time total for assist groups.

In the end, the mixing with Avaya Cloud Workplace resulted in a 50% discount price of Stemmer’s total telecom finances. This implies the corporate may probably make use of the Avaya Cloud Workplace answer to different European divisions that might profit from this expertise. As development and improvement is vital to any enterprise’s targets, this could possibly be large for a longtime firm like Stemmer.

Having one unified communications platform throughout organizations means breaking down division silos that will in any other case stay disconnected from each other. Apart from having a extra streamlined communications system, price financial savings is in the end one of the vital advantages in relation to UCaaS. Consolidating the person prices of voice, messaging, and so on. into one unified platform means fewer {dollars} spent on previous methods that don’t profit the general organizational construction. 

Focused on studying extra about how Avaya Cloud Workplace can optimize your group’s communications methods? Attain out to an Avaya answer supplier to request a demo.