At Chime, we firmly imagine that our members’ expertise with our merchandise is on the core of our success. That’s why we repeatedly go the additional mile by investing in easy, stunning, simple experiences that enable our members to manage their cash and make progress in direction of their objectives. At each flip, we work to finest serve our members’ wants—and exceed their expectations.

“Being as near our member base as potential is on the coronary heart of our long-term success as a result of they’ve a lot potential to drive innovation and guarantee we’re being considerate about what we create and assembly their wants. Our members are the individuals who will give us nice concepts or inform us when one thing isn’t working. We discuss being member obsessed, and we’re—and considered one of our objectives is to construct a Chime they’re as obsessive about as we’re with them.”
— Nic Cadwallader, Chime’s VP of Member Expertise

A substantial a part of our members’ expertise is their belief in Chime, which is foundational to our enterprise and, consequently, our primary precedence at Chime. Our greatest-in-class customer support workforce works day by day to assist our members succeed, by offering useful assets, crucial account help, and responding to member wants as they come up. They work each proactively and reactively to make sure that our members’ accounts are secure—in order that they all the time have peace of thoughts in relation to their cash.  

The 12 months of the Member—and a 12 months of success for our member help efforts

In the beginning of 2023, we designated this “The 12 months of the Member,” and our dedication to our members has not gone unnoticed. In actual fact, it’s been a monumental 12 months for Chime—we’ve obtained quite a few {industry} accolades and recognition for our excellent customer-centric method. 

As we proceed to iterate, be taught, and enhance from each member interplay, piece of information, and perception from our {industry}, we’re pleased with these awards—they function a transparent reflection of our steady dedication to elevating the bar for the {industry} and serving to our members obtain their monetary objectives. 

A few of our proudest moments from the final 12 months demonstrating our distinctive product and buyer help workforce embody:

CNBC’s Disruptor 50 Rating

Could 9, 2023: Our journey in direction of our member obsession excellence started with a milestone achievement on Could 9, 2023, when CNBC introduced the outcomes of its prestigious Disruptor 50 listing—and Chime proudly claimed the fifteenth spot. This annual listing highlights corporations which can be disrupting industries to fulfill rising shopper challenges. We’re pleased with our rank and see it as a testomony to our dedication to innovation and our relentless pursuit of offering top-tier monetary companies to our members.

Newsweek’s Recognition for Buyer Service 

August 30, 2023: Newsweek ranked Chime within the 4th place for customer support merchandise, an honor we share with different famend manufacturers like Constancy, Alaska Airways, and Hulu. We really feel this recognition underscores our unwavering give attention to offering excellent customer support and constructing belief with our members. We’re repeatedly investing in additional refined help assets—like using industry-leading menace intelligence capabilities and rising the scale of our member companies workforce—to make sure we are able to present the strongest protections and finest service. 

Investor’s Enterprise Day by day’s Most Trusted Monetary Firms

September 25, 2023: Our dedication to being a trusted monetary accomplice to our members was reaffirmed when Investor’s Enterprise Day by day revealed its fourth annual listing of the Most Trusted Monetary Firms. Primarily based on a June-July survey, we have been ranked third, after Schwab Financial institution and U.S. Financial institution. The survey additionally highlighted our second-place rankings for high quality, customer support, and costs. Within the general belief index rating for all sorts of corporations within the survey, Chime stood proudly at thirty eighth place.

American Banker’s Status Survey 

September 5, 2023: In early September, American Banker’s annual repute survey revealed that public notion of conventional banks took a success. Nevertheless, Chime was among the many non-traditional banks that noticed the best degree of buyer confidence. 

Finovate Awards Recognition

September 12, 2023: Our CEO, Chris Britt, was acknowledged as a finalist for “Innovator of the 12 months” on the Finovate Awards. This prestigious award acknowledges people who’ve pushed their groups to perform nice issues. Chime additionally made its mark as a finalist for “Greatest Buyer Expertise Resolution” and “Greatest Monetary Cellular App.” 

American Banker’s Influential Ladies in Fintech 

Could 8, 2023: American Banker talked about Chime Chief Expertise Officer Janelle Sallenave amongst a listing of essentially the most influential ladies in fintech. 

PYMNTS Main Supplier of Private Finance Apps

October 16, 2023: Chime has been ranked because the main supplier of private finance apps for the fifth consecutive time by PYMNTS. This recognition displays our constant dedication to offering an progressive and user-friendly monetary app to assist our members.

Whereas these accolades are a improbable option to gauge our progress, we additionally know that by the numbers, our members’ experiences communicate to our influence on their lives. Right here’s a better have a look at the numbers that showcase our dedication to offering simple and inexpensive merchandise that enhance the lives of members:

#1 Most Cherished Banking App ¹

Since 2020, Chime has proudly held the title of the #1 most-loved banking app, due to our members’ loyalty and optimistic suggestions, making us a standout within the fintech {industry}. What’s much more exceptional is that we proceed to lift the bar 12 months after 12 months. 

One of many Most Downloaded Banking Apps

Chime has been probably the most downloaded banking apps within the US² (Peer set giant banks and Neobanks) since 2020. Contemplating the competitors amongst giant banks and neobanks, we’re particularly pleased with this one. Our members’ option to obtain and use our app speaks volumes concerning the worth they discover in our companies.

It’s about greater than awards—it’s about our members

Chime’s journey in direction of buyer excellence isn’t just about profitable awards; it’s about delivering on a promise to our members. Our dedication to offering an impressive member expertise is a day by day apply, not only one to be marked with an award or achievement. 

We’ve created a set of monetary companies merchandise that instantly tackle the wants of on a regular basis folks to assist them unlock monetary progress—and our members’ monetary well-being is on the coronary heart of the whole lot we do. 💚