Every month, the Financial institution Automation Information editorial staff does a deep dive into subjects related to the banking trade and, this 12 months, AI dominated the headlines. From AI-driven credit score decisioning to implementation and generative AI, FI executives shared how the expertise is altering the trade. 

Following are the editors’ favourite AI options of 2023:  

Construct, purchase, each? A hybrid method to AI 

Purchase-versus-build is a typical query when discussing AI inside monetary establishments. FIs together with Barclays, Citi, Deutsche Financial institution, HSBC and JPMorgan weighed in on how they’re investing within the expertise — most taking a hybrid method on shopping for in-house and choosing third-party distributors to supply the expertise. 

Promise and peril: Equity in AI-based lending 

Monetary establishments this 12 months appeared to AI and automation to hurry up processes and add efficiencies. Nevertheless, when implementing AI-driven decisioning, FIs wanted to contemplate biases and compliance. That’s the place massive language fashions, explainability and knowledge coaching are wanted.  

AI for FIs: ChatGPT and past 

The finance trade explored generative AI expertise comparable to implementing it inside buyer help, fraud detection, pure language processing and language translation. Somewhat than simply tapping ChatGPT, FIs have since rolled out their very own generative AI applied sciences for inner and client-facing chatbots.  

Generative AI makes use of in finance will proceed to floor in 2024 because the expertise adapts and FIs put money into it.  

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