ServiceNow expands Now Help digital assistant to assist coders

Now Help will quickly achieve some new generative AI options to assist ServiceNow clients make better use of the Now Platform. A case summarization software will spare brokers in IT, HR, and customer support the trouble of writing up their interactions with purchasers, whereas a text-to-code operate will make it simpler to automate new processes utilizing pure language to explain how they need to work. Each additions use LLMs developed in-house by ServiceNow, and needs to be usually out there in September with the Vancouver replace to Now Platform.

June 2023

Oracle’s generative AI funding surfaces in HCM instruments

Oracle is taking a three-pronged method to generative AI adoption. On the {hardware} degree it’s including new cases to its Oracle Cloud Infrastructure service tailor-made for AI workloads. OCI Supercluster will mix hundreds of Nvidia GPUs and high-speed reminiscence for coaching LLMs. On prime of that, it’ll supply cloud companies that it, different SaaS suppliers, and enterprises can use to construct generative AI into their very own functions. The primary of these functions by which the capabilities will present up is Oracle Fusion Cloud Human Capital Administration (HCM), the place it’ll assist customers by writing, summarizing or recommending content material.

ServiceNow places gen AI in Now Help for Digital Agent

Now Help for Digital Agent will ultimately permit ServiceNow clients select from a spread of generative AI instruments (initially, solely OpenAI and Microsoft Azure instruments are supported) to assist them design self-service enterprise processes by accessing related items of enterprise content material. Already in testing with a small variety of clients, Now Help for Digital Agent can be usually out there from September.

Salesforce bundles generative AI instruments in a single AI Cloud blanket

For $360,000 a 12 months, Salesforce’s AI Cloud Starter Pack bundles all its generative AI companies in a single providing. It contains Slack GPT, Tableau GPT, Apex GPT, Mulesoft GPT, Circulate GPT, Service GPT, Advertising GPT, Commerce GPT, and a few different instruments to wrangle information and prepare fashions. Analysts don’t anticipate AI Cloud to draw many purchasers, although, as there’s no unified interface for all of the disparate instruments, and many purchasers will have already got entry to those they most want as a part of different Salesforce choices.

Salesforce’s Einstein GPT learns about advertising and marketing and e-commerce

Salesforce stated its Einstein GPT generative AI toolkit will quickly be capable of personalize advertising and marketing emails by robotically segmenting audiences, resolving buyer identities, and creating related content material for them — though many of the new options in Advertising GPT aren’t slated for launch till October. It’ll additionally assist with e-commerce, delivering a multi-channel “concierge” expertise from February 2024. One function of its Commerce GPT virtually able to go is a software to fill in lacking catalog information referred to as Dynamic Product Descriptions, which can be out there from July, the corporate stated.

Might 2023

Alteryx generates information visualizations with AI

Analytics automation vendor Alteryx makes use of generative AI so as to add three new capabilities to its information visualization platform. Magic Paperwork, a function of Alteryx Auto Insights, makes use of generative AI behind the scenes to ship information visualization summaries and robotically generate focused PowerPoints and emails based mostly on them. The opposite two additions are in Alteryx Designer: Workflow Abstract allows customers to robotically doc processes and associated metadata in pure language, whereas the OpenAI connector lets them incorporate ChatGPT interactions of their information workflows.