Sempar Accountancy and Tax have been topped the Xero Mid-size Agency of the 12 months on the 2023 Xero Awards for UK and Eire. This award recognises their modern apply and unwavering dedication to delivering distinctive shopper service. 

We check out what units Sempar aside, and the way the agency has helped their shoppers obtain their enterprise objectives. With a client-centric method and a dedication to leveraging expertise, Sempar turned their success into enterprise as regular.

Driving digitisation

Sempar has embraced expertise to drive digitisation, improve apply effectivity, and ship distinctive shopper service. By integrating instruments corresponding to Ignition, Zapier, Trello, JotForm, and Office365, they’ve developed a complicated shopper onboarding course of that ensures excellent customer support and regulatory management. To high all of it off, as soon as a brand new shopper is onboarded, Sempar’s brownie provider is triggered to mechanically ship a field of candy treats to welcome the brand new shopper. Genius!

As a 100% Xero apply, Sempar is ready to maximise the advantages of Xero’s software program and different integrations for his or her shoppers. By automating credit score management, payroll, reporting, budgeting, and extra, Sempar empowers shoppers to streamline handbook processes and entry real-time, built-in administration options. 

By way of Analytics Plus and bespoke reporting, shoppers acquire a deeper understanding of key enterprise metrics and KPIs, reworking the best way they monitor and forecast efficiency.

Sempar Accountancy and Tax co-founder, Aludia Binos, explains, “Innovation has at all times been considered one of our core values and we delight ourselves on with the ability to add worth to our shoppers and have that wider affect by means of expertise”.

Sempar’s dedication to leveraging expertise ensures shoppers have correct, up-to-date data to make knowledgeable enterprise choices, revolutionising their enterprise practices.

Considering exterior the field

Sempar invests within the improvement of their crew and actively transfers that data by means of varied channels. “Purchasers profit from useful insights by means of emails, social media posts, podcasts, seminars, and webinars,” explains Aludia. 

With their in-house studio, the crew at Sempar create high-quality video content material, hosts the Sempar Talks podcast, and introduces SemparTV for uplifting and informative digital content material. In addition they supply alternatives for shoppers to deepen their understanding by means of Lunch and Learns, in-person and on-line group coaching, and personalised 1-1 Xero coaching.

Wanting forward

Sempar has bold plans for the following 5 years. Seeking to broaden their providers to incorporate elevated expertise assist, enterprise teaching, mentoring, peer-learning, and networking. Their rebranding efforts will showcase their rising crew, shopper success tales, and supply a one-stop hub for accessing their movies and downloadable guides. By way of Tech Thursdays and different participating social media content material, Sempar will proceed to share helpful, artistic, and thrilling data that drives their shoppers’ digital evolution. 

As Xero’s Mid-size Agency of the 12 months, Sempar Accountancy and Tax exemplifies excellence in shopper care, digitisation and data sharing, all whereas leveraging the facility of Xero. 

For these trying to enter the Xero Awards, “Simply do it!” says Aludia. “It’s a chance to pause and mirror in your successes over the past yr and a reminder to have a good time your wins and inform the world about it. That is your signal to enter.”

Their dedication to their shoppers’ success and their ardour for driving digital transformation ensures that they’ll proceed to encourage and ship distinctive service for years to return. Congratulations once more!

To search out out extra, you’ll be able to go to the Sempar Accountancy and Tax web site, or join on LinkedIn.