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With greater than twenty years of expertise working in international shopper and retail firms, Piyush Chowhan is passionate for reworking companies by leveraging expertise. At present the CIO of Saudi Arabia-based Panda Retail Firm, he’s centered on constructing modern digital methods to maximise at present’s alternatives and put together the group for future disruptions.
In a free-wheeling dialogue with CIO.com, he throws gentle on his business-technology journey and the way he delivers outcomes and creates worth throughout organizations.
How did you get into expertise?
Chowhan: I’m a retail and shopper expertise evangelist who likes to allow enterprise transformation. This journey of over twenty years consists of working with digital and enterprise groups throughout the globe with progressive retailers like Walmart, Tesco, Goal, Arvind Group, Lulu Hypermarket, and Panda Retail. I used to be at all times fascinated by the ability of expertise and its affect on organizations that attracted me to work with these progressive firms to create enterprise worth. I’ve been part of giant transformation packages, which has stored me motivated to see what’s being created when it comes to digital and expertise adoption.
What has been your best profession achievement up to now?
Chowhan: Each profession expertise has its personal significance, and daily is a brand new problem. I cherish every second of my profession that’s helped me use my abilities and information to impart digital transformation in giant enterprises. It provides me an excellent sense of satisfaction when the workforce that’s labored with me exhibits its appreciation.
As a CIO, what was the hardest determination you took? Why does it qualify because the hardest, and what was the result of the choice?
Chowhan: Management positions within the space of digital transformation are at all times posed with challenges that demand powerful selections. Whereas at it, I’ve taken a number of such selections akin to legacy functions decommissioning and layoffs of redundant expertise assets. I imagine in sturdy collaboration for key strategic selections. This has helped me construct dedication amongst workforce members and for them to face in opposition to any outcomes.
Describe a scenario the place you have been a part of a program or mission that didn’t end result within the desired outcomes?
Chowhan: I’ve at all times believed that life is about studying from failures. Chaos report has printed knowledge that about 70% of initiatives don’t meet their desired aims. There are many initiatives that didn’t meet their aims. I took accountability to study and ship higher the subsequent time round. Incrementality, agile processes assist cut back such failures so I’ve applied an agile mindset throughout all my groups, which assist us to fail quick and study quick to keep away from giant scale harm.
As an expat CIO, what classes have realized in enterprise and expertise about seeking to work in several geographies?
Chowhan: I like to work with folks of various cultures and geographies. I’ve labored in giant international setups in numerous continents with very totally different types of management. The core outcomes are the identical globally, however the administration types are very totally different. I needed to adapt to gel with the native tradition.
How do you clarify the success you’ve had in your profession?
Chowhan: Study at each step and share the enjoyment. This has been my mantra for fulfillment. In the event you share your success with others, it multiplies many instances over.
What high three business-technology tendencies are reshaping the retail sector?
Chowhan: The highest expertise tendencies in retail embrace:
- Frictionless Retail: The expertise round eradicating checkout-less shops goes to turn out to be a actuality within the subsequent few years, opening large alternatives.
- Algorithmic retail: Machine studying will take a really giant a part of determination making in retail, which will likely be aided by AI/ML options.
- Generative Retail: The flexibility for machines to work together with people will assist to create a CX that will likely be very totally different from what we see at present.
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