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Prime 10 Avaya Alternate options & Opponents in 2023

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Prime 10 Avaya Alternate options & Opponents in 2023

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Avaya Alternatives and Competitors

Caught within the water with an out of date communications resolution? You’ve obtained loads of choices.

Avaya is a well known cloud telephony supplier providing unified communications, VoIP companies, and get in touch with middle options for corporations of all sizes. Avaya helps organizations collaborate effectively and arrange their places of work wherever they’re.

Nonetheless, it may not be the very best resolution in your firm’s wants. Although Avaya helps distant workers, you would possibly search a extra versatile enterprise cellphone system. Otherwise you would possibly want a extra reasonably priced possibility that helps the third-party integrations your crew already makes use of.

So we’re serving to you examine the ten finest Avaya options. Our complete checklist of execs, cons, finest options, and costs.

  1. Nextiva
  2. Mitel
  3. Aircall
  4. OnSIP
  5. Cellphone.com
  6. CallHippo
  7. 8×8
  8. Zoom
  9. Vonage
  10. Dialpad

By the top of this comparability information, you’ll higher perceive which Avaya rivals and options will help your small business wants.

Pressed for time? Look at this comparability desk of the highest three Avaya options to see which options every service presents for the value.

Service Nextiva Aircall OnSIP
Month-to-month worth per consumer $17.95 $30 $49.95
Prime Options
  • HD audio/video calls & conferencing
  • Auto-attendants & IVR
  • Name recording
  • Name logs
  • Name Pop Notification
  • Softphone apps
  • Name forwarding
  • Actual-time name analytics & reviews
  • Seamless third-party integrations
  • Toll-free cellphone numbers
  • Audio conferencing
  • Name routing
  • IVR
  • Name queues
  • Energy dialer
  • Web site chat
  • Softphone app
  • Video conferencing
  • Offsite name recording

1. Nextiva

Nextiva is an entire cloud-based communication platform for corporations of all sizes. It brings enterprise cellphone, video conferencing, collaboration instruments, and buyer expertise options in a single resolution.

Nextiva earned the title of finest enterprise cellphone system by U.S. Information. Product evaluation websites like G2 and Gartner positioned Nextiva on the prime of the business.

Small companies flip to Nextiva for its reliability and all-around efficiency. It’s not a shock that it’s no stranger to many in-office deployments and for workers that work at home.

For enterprises, Nextiva makes it simple to improve current on-premises gear with a scalable and safe enterprise communications resolution. Staff occupied with Genesys, a lesser-known Avaya different, will recognize Nextiva’s partnership with Five9 for enterprise contact middle wants.

Impartial VoIP professional, Prince Wealthy, offers his clear evaluation of Nextiva within the video beneath:

Finest Nextiva Options

  • HD video calls Host limitless audio and video conferences, conferencing with messaging, and display screen sharing. Host or be a part of a video convention name in simply a few clicks.
  • Superior name routing Use an intuitive cellphone menu system to all the time ship callers to the suitable division or individual. An auto-attendant is a digital receptionist that saves time and renders a constant buyer expertise.
  • Name recording Document calls and retailer them within the cloud. Name recordings help with high quality assurance, documenting important particulars from calls, and authorized compliance.
  • Cell apps Nextiva offers customers a handy VoIP app with all of the performance you’d count on from a enterprise cellphone (after which some). Out there for iOS and Android without spending a dime.
  • Name forwarding Direct your inbound calls to any quantity or machine. You possibly can intelligently ahead calls based mostly in your availability or a set schedule (enterprise hours, holidays, and so forth.).
  • Name analytics Make certain who makes use of their VoIP cellphone quantity with real-time name monitoring, detailed customized reviews, and dashboards. Simply pull inbound and outbound name logs anytime you need.
  • Name Pop Present a greater buyer expertise by displaying related details about a caller earlier than they reply the cellphone. This display screen pop characteristic is a must have for gross sales and buyer help groups.
  • VoIP integrations Combine your cloud cellphone system with the instruments your crew already makes use of, similar to Google, Microsoft, & Salesforce CRM.
  • Name flows Effortlessly construct out automated name workflows with an intuitive, drag-and-drop name circulate editor. Handle inbound calls, in order that they attain a crew or get directed to the shopper help crew.

Reliability, safety, compliance, & help

Nextiva presents superior reliability with real-time standing updates. Because of eight factors of presence and carrier-grade knowledge facilities, Nextiva presents a powerful 99.999% uptime with built-in 24/7 monitoring. Nextiva has you lined so you may give attention to serving prospects. 

The Nextiva community meets and exceeds the safety requirements the ISO/IEC 27001 certification units. Together with 24/7 monitoring and encryption, the communications platform is SOC 2 compliant, PCI, GDPR, and HIPAA compliant.

Nextiva’s award-winning Wonderful Service helps prospects over the cellphone, e-mail, and chat 24/7 in case you ever need assistance.

Execs

  • Simple and quick setup {and professional} onboarding
  • Limitless calling, digital faxing, and enterprise texting nationwide
  • Accounts get native cellphone numbers and a toll-free quantity at no cost
  • 30+ SaaS API integrations for improved workforce productiveness
  • Product consultants provide coaching, video conferencing, and one-to-many webinars
  • Versatile pricing to pay month-to-month or maximize financial savings with a contract
  • Sturdy name middle and get in touch with middle options to scale your workflow

Cons

  • No free plan is on the market 
  • Some IT departments want there have been extra admin privileges

How a lot does Nextiva price?

Nextiva presents three month-to-month worth plans for groups and firms of all sizes and desires. Pricing varies based mostly on crew measurement and whether or not you select month-to-month or annual billing.

There’s one thing for everybody — listed here are your choices:

  • Important – This plan begins at $17.95 per consumer. It contains limitless calling, limitless peer-to-peer video calling, a complimentary toll-free quantity, voicemail-to-email notifications, integrations with Outlook and Google, and web faxing. This plan is good in case you’re beginning on a small scale.
  • Skilled – Beginning at $21.95 per consumer, this plan additionally offers you audio and video convention calls, crew collaboration, Name Pop, further voicemail options, and prolonged integrations. This plan is nice for small groups.
  • Enterprise – Beginning at $31.95 per consumer, you get limitless contributors for voice and video conferences, name recording, voicemail transcription, and much more integrations. This worth plan is finest for each small and enormous groups.

2. Mitel

Mitel is one other Avaya different that provides cloud-based and on-premises PBX options. They’re centered on making collaboration simple for bigger organizations. Mitel serves small companies, midsize, and enterprise companies.

Finest Mitel Options

  • Staff conferencing – Run on-line conferences, share your display screen, observe your agenda, and be a part of simply from the communication platform.
  • Name administration – Put cellphone calls on maintain, be a part of a name, park or unpark a name, or reply a name based mostly on the extension or group.
  • Dialer apps – With softphone apps for Home windows, macOS, iOS, and Android telephones, you may talk from wherever with an web connection.

Reliability, safety, compliance, & help

MiCloud Join, Mitel’s cloud-based PBX, has 14 knowledge facilities around the globe, hosted on Google Cloud Platform. Mitel is SOC 2 and HIPAA compliant. It presents 24/7 buyer help out there by cellphone.

Execs

  • Usually excessive uptime and reliability
  • Enterprise integrations with the likes of Microsoft Outlook and Salesforce
  • Customers just like the highly effective dialer performance

Cons

  • Requires an in depth onboarding and setup cycle
  • Lack of clear pricing on the web site
  • Troublesome to get in contact with buyer help

How a lot does Mitel price?

Mitel presents three plans. You don’t need to decide to a single plan. As a substitute, you may add customers to completely different plans on the identical time, so that you solely pay for the plans and options you want.

  • Necessities – The bottom plan begins at $20.99 per consumer per 30 days and contains primary PBX options, collaboration, and conferencing.
  • Premier – This plan begins at $26.59 per consumer per 30 days and contains all Necessities performance, in addition to name recording, voicemail transcription, and integration along with your CRM.
  • Elite – Begins at $38.49 per consumer per 30 days and contains all cloud telephony options.

3. Aircall

Aircall is cloud-based name middle software program for groups. Their aim is to make cellphone help simple to handle. Aircall integrates with key enterprise instruments like CRM platforms and helpdesk options (and lots of others).

Finest Aircall Options

  • IVR Routing – Automate name filtering with Interactive Voice Response (IVR). It lets callers work together with a pc earlier than reaching a rep and helps you reply effectively.
  • Worldwide numbers – Get native and worldwide numbers for your small business in additional than 100 international locations, so you may all the time keep an area presence.
  • Extensions – Give crew members a personalised three-digit extension to allow them to shortly attain one another.

Reliability, safety, compliance, & help

Aircall reviews 99.99% uptime because of seven worldwide knowledge facilities offered by Amazon Net Companies (AWS). Nonetheless, based on StatusGator, Aircall experiences reliability points on a month-to-month foundation. These are principally small delays and community points.

Aircall makes use of AWS as a internet hosting supplier, which holds certifications like ISO 27001, SOC 2, PCI DSS, and FedRAMP for a safe setup. It is usually HIPAA and GDPR-compliant.

Aircall operates a data base and presents cellphone, chat, and ticket requests for help.

Execs

  • Customers say it’s simple to arrange and deploy
  • A rising ecosystem of third-party integrations 
  • Customers just like the Energy Dialer and name teaching options  

Cons

  • Poor buyer help opinions; many say reps upsell quite than assist
  • Reviewers say the system is “buggy,” “unreliable,” and “down each week”
  • Customers report unorganized and inaccurate knowledge switch between integrations
  • Many imagine it presents the identical options as inexpensive choices

How a lot does Aircall price?

Aircall presents two predetermined pricing plans, together with a customized quote possibility in case you want a extra custom-made package deal. Plans include a free trial.

  • Necessities – Begins at $30 per consumer per 30 days and contains limitless inbound calls (minus toll-free), integrations, name recording, IVR, voicemail, click-to-dial, and cellphone help.
  • Skilled – Begins at $50 per consumer per 30 days and provides superior name analytics, name monitoring, name tagging, and superior gross sales options to the combo. You additionally get a devoted account supervisor.

4. OnSIP

OnSIP is a hosted PBX cellphone system for distant groups. It’s designed for small and medium companies. Their VoIP options promise an entire cellphone system substitute in lower than an hour, together with softphone apps, helpful name administration options, and video conferencing.

The corporate was most just lately acquired by Ooma on September 1, 2022. Earlier, Intrado acquired OnSIP in the summertime of 2020. 

Finest OnSIP Options

  • Web site chat – Web site guests can voice or video chat along with your gross sales crew. The Professional model additionally contains display screen sharing and analytics.
  • Voicemail-to-email – Obtain voicemail messages in your e-mail inbox so you may learn and reread them in a spot you already verify recurrently—and reply sooner.
  • Auto-attendant – Give your callers intuitive menu choices so you may intelligently route inbound calls to the suitable individual or crew.

Reliability, safety, compliance, & help

OnSIP leases two knowledge facilities in the USA and operates its personal redundant bodily networks and methods with {hardware} from Dell, Cisco, and Juniper. OnSIP can also be PCI and HIPAA-compliant.

Relating to buyer help, OnSIP has a web page for real-time help that lists crew members you may join with over the cellphone or a video name.

Execs

  • Simple setup and simple interface
  • Easy APIs for builders to construct RTC functions of their very own
  • Critiques point out fast customer support responses 

Cons

  • Reviewers say sound ceaselessly cuts out and calls drop
  • Customers declare it’s tough to vary names/extensions after agent turnover
  • Name recording storage required third-party storage APIs – Amazon Easy Storage Service (S3), Google Cloud Storage, or Rackspace
  • Video chat solely out there in the costliest plan

How a lot does OnSIP Price?

OnSIP offers three pricing choices, however you may customise any plan by including particular options for a further upcharge.

  • Primary Plan – Begins at $49.95 per 30 days per account, plus 3.2 cents per minute. Many options on this plan have restricted capability and include further prices if you wish to improve them.
  • Limitless Plan – Prices $18.95 per 30 days per consumer and contains new desk telephones or headsets for brand spanking new accounts. Nonetheless, there’s a five-user minimal to make use of this plan.
  • Sayso Voice & Video Chat – Prices as much as $49.95 per 30 days and permits you to obtain voice and video calls immediately via your web site.

5. Cellphone.com

Cellphone.com is a VoIP cellphone service for U.S.-based prospects. They serve entrepreneurs and rising companies, providing simple implementation and enterprise options at a fraction of the fee.

Finest Cellphone.com Options

  • Audio conferencing – Join as much as 300 contributors from wherever on the earth in high-definition voice high quality. Make your conferences password-protected for optimum safety.
  • Name queues – Route incoming calls to a selected group of cellphone numbers and join with the primary out there agent.
  • Customized (self-importance) numbers – Simple-to-remember cellphone numbers, like 800-FLOWERS.

Reliability, safety, compliance, & help

Cellphone.com doesn’t disclose its redundancy strategies however reviews excessive uptimes. Cellphone.com makes use of high-grade SSL encryption and triple DES encryption for video conferences. Cellphone.com is PCI, HIPAA, and HITECH compliant. It additionally presents multilingual 24/7 help over chat, cellphone, and e-mail.

Execs

  • Aggressive pricing
  • 30-day money-back assure
  • Quantity reductions

Cons

  • Critiques on social media point out that the system is “not user-friendly” and tough to arrange and absolutely combine
  • Minute bundles and extensions get costly for bigger companies
  • Superior options solely out there as an upcharge or within the highest-priced plan
  • Blended opinions on buyer help

How a lot does Cellphone.com price?

Cellphone.com presents three pricing plans, two of that are metered, and one is limitless. All plans embody 50 options.

  • Primary – Priced at $14.99 per consumer per 30 days. It contains 500 pooled minutes and 1,000 textual content messages every month and one native or toll-free quantity.
  • Plus Account – Prices $19.99 per consumer per 30 days. In comparison with the Base Account, it comes with limitless minutes and textual content messages, in addition to premium maintain music and the voicemail-to-text characteristic.
  • Limitless Extension – At $29.99 per consumer per 30 days, you get 100-participant video conferencing, name recording, CRM integration, and name analytics (together with all the pieces included in metered plans).

6. CallHippo

CallHippo is a worthy Avaya different. They make it simple to get a cellphone quantity in 50+ international locations around the globe. Based on CallHippo, you should buy a cloud cellphone system and get it up and working in just some minutes.

Finest CallHippo Options

  • Name barging – Monitor your reps’ calls silently.
  • Name analytics – Monitor the efficiency of your cellphone help. Measure indicators like the share of missed calls, agent name load, common deal with time, and extra.
  • World Join – Know the timezone of worldwide contacts so you may all the time name on the proper time.

Reliability, safety, compliance, & help

Based mostly on CallHippo’s standing web page, they’ve solely had one main outage in 2020, though their uptime knowledge is restricted. There’s no info on the info facilities they use or their safety compliance and certificates. CallHippo presents 24/7 help via its help portal.

Execs

  • Simple-to-use interface
  • Quick buyer help instances

Cons

  • Customers say the cellphone app and system routinely crash; opinions additionally point out sudden name drops and low-quality calls
  • Most options solely out there within the highest-priced plan
  • Prospects have reported circumstances of overbilling on evaluation websites

How a lot does CallHippo price?

CallHippo’s pricing is split into three plans. Nonetheless, you may create a tailored resolution with further options like name and voicemail transcription, name monitoring insights, cellphone quantity masking, click-to-call, and extra for an additional payment per 30 days.

CallHippo’s customary plans are:

  • Bronze – Begins at $20 per consumer per 30 days and features a free quantity, forward-to-device, SMS (with further prices), voicemail, groups, shared inbox, and name high quality enhancement. This plan is good for small groups.
  • Silver – Prices $30 per consumer per 30 days and contains name recording, IVR, name queueing, working hours, name cascading, pause-resume recording, and extra. This plan is geared toward fast-growing groups.
  • Platinum – For $50 per consumer per 30 days, you get Energy Dialer, name switch, convention calling, exterior name routing, reviews through e-mail, forwarding to a number of gadgets (with name forwarding prices), name barging, and name whisper. It’s geared toward giant SMB gross sales, help, and advertising groups.

7. 8×8

8×8 is a supplier of cloud-based enterprise cellphone methods. Their companies embody voice, video, messaging, and get in touch with middle options. In addition they provide real-time enterprise analytics and intelligence throughout channels.

Finest 8×8 Options

  • All-in-one app – Use a single app for desktop and cellular for collaboration over voice, video, non-public chat, and crew chat.
  • Analytics – See aggregated analytics for all of your cloud communications. Determine traits, remedy points, and make the very best choices based mostly on correct knowledge.
  • Video conferencing – Schedule conferences from Google and Microsoft calendars, create devoted digital assembly areas, and file conferences on the cloud for simple reference.

Reliability, safety, compliance, & help

8×8 makes use of a number of redundant {hardware} and software program methods to forestall downtime throughout outages. Nonetheless, uptimes are usually not disclosed. 8×8 is HIPAA, GDPR, and ISO 27001 compliant and meets NIST/FIPS encryption requirements, in addition to FCC and CSA requirements. They provide 24/7 help over the net, reside chat, and cellphone, in addition to a data database.

Execs

  • Simple setup
  • Function-rich desktop and cellular apps
  • Useful customer support

Cons

  • Reviewers report connectivity points and dropped calls that are likely to happen proper after updates (which they declare are “fixed”) 
  • Customers point out lengthy wait instances for buyer help
  • Prospects want there was extra help for third-party integrations

How a lot does 8×8 price?

8×8 offers you three plans to select from based mostly in your wants:

  • Categorical – Begins at $15 per consumer per 30 days for as much as 5 customers. It contains limitless calling within the U.S. and Canada, auto-attendant, maintain music, voicemail, HD audio and video conferencing, and crew messaging. This plan doesn’t present 24/7 buyer help.
  • X2 – Priced at $28 per consumer per 30 days, you’ll obtain limitless voice calls to 14 international locations, multi-level auto attendant, name queues, voicemail transcription, third-party integrations, and options from the Categorical plan.
  • X4 – For $57 per consumer per 30 days, you get limitless voice calling to 48 international locations, name high quality reporting, supervisor analytics, name whisper, name barging, and options from the lower-priced plans.

8. Zoom

Zoom is a well known video assembly software program resolution, however additionally they provide a digital cellphone system known as Zoom Cellphone. It’s a VoIP service supplier with enterprise-class options that allows you to streamline voice communications.

Finest Zoom Cellphone Options

  • Elevate to a gathering – You possibly can flip a cellphone name right into a full-featured Zoom assembly with out asking contributors to affix manually. Nice for calls that spontaneously flip into extra in-depth conferences.
  • Voicemail notification and transcription – Get notified of your new voicemail messages and handle them from any machine.
  • Integrations – You possibly can combine your cellphone service with a CCaaS resolution, your CRM, Google, Slack, and extra.

Reliability, safety, compliance, & help

Zoom makes use of 9 geographically distributed knowledge facilities to supply steady service. Zoom skilled fairly a couple of safety points lately; they lastly rolled out end-to-end name encryption utilizing AES256 in late 2020. Zoom is SOC 2, CCPA, GDPR, HIPAA, PIPEDA, and PHIPA compliant.

Zoom customers have entry to help from their Information Base, Zoom Neighborhood, and chatbot. They will additionally submit internet tickets. Solely subscription plans higher than $50/month obtain reside chat help. Solely prospects with subscription plans higher than $200/month can entry reside cellphone help. 

Execs

  • Consumer-friendly interface
  • Simple to change between gadgets in real-time
  • Good audio high quality

Cons

  • Reviewers say the setup is sophisticated and admin menus are complicated
  • Customers discover that frequent updates typically trigger the system to crash
  • Some reviewers imagine buyer help is “unsatisfactory”
  • Not cost-effective to scale 

How a lot does Zoom Cellphone price?

Zoom Cellphone presents three pricing plans, however you can too request paid add-ons like toll-free numbers, further cellphone numbers, {hardware} leasing, premier developer help, and extra. Their customary plans embody:

  • U.S. & Canada Metered – This pay-as-you-go plan begins at $10 per consumer every month. It features a U.S. & Canada quantity, home SMS and MMS, inbound calling, enterprise integrations, and outbound metered calling.
  • U.S. & Canada Limitless – Beginning at $15 per consumer per 30 days, this plan presents limitless calling inside the U.S. and Canada and the identical options within the primary metered plan. It’s also possible to add-on calling to 19 extra international locations.
  • Professional World Choose – Pricing begins at $20 per consumer per 30 days and offers you a direct dial quantity, limitless home calling in 40+ international locations, and all the pieces from the opposite plans.

9. Vonage

Vonage Enterprise presents a variety of enterprise communication options, together with unified communications, a cloud contact middle, and communications API. Their options help flexibility, mobility, and collaboration.

Finest Vonage Options

  • Name flip – Seamlessly switch calls from cellular to desk cellphone or vice versa.
  • Vonage Attain – SMS automation for creating significant engagement in each stage of the shopper journey.
  • Name logs – Get detailed name information to see name exercise, instructions of calls, name length, and name quantity to be sure to add or cut back your agent capability as wanted.

Reliability, safety, compliance, & help

Vonage is powered by Amazon Net Companies (AWS) and makes use of multi-level fail-safes, backups, and catastrophe restoration procedures. Their common uptime is 99.999%. Vonage is HIPAA, HITECH, HITRUST, and PCI compliant.

Vonage presents technical help 24/7 over the cellphone. In addition they allow you to create a case via their help portal.

Execs

  • Simple setup
  • Clear consumer interface and app
  • You may make modifications to your account through the web portal
  • Pleasant customer support

Cons

  • Critiques point out “uneven” sound high quality and dropped calls
  • Prospects say Vonage numbers get flagged as spam greater than different VoIP companies
  • Admin reviewers say the apps take up plenty of RAM, slowing down methods
  • 24/7 help is simply a premium characteristic
  • Many reviewers point out lengthy wait instances for buyer help/difficulty decision

How a lot does Vonage price?

Vonage presents three pricing plans and permits customers to customise every plan with add-on options for a further worth.

  • Cell – Begins at $19.99 per 30 days per line. Options embody limitless calls (within the US, Canada, and Mexico), limitless SMS (within the U.S. and Canada), their app middle with 20+ integrations, and limitless crew messaging.
  • Premium – Begins at $29.99 per 30 days per line. On prime of all Cell options, it provides availability on IP desk telephones, in addition to limitless video conferencing for as much as 100 contributors, auto-attendant, and CRM integrations.
  • Superior – Begins at $39.99 per 30 days per line. This plan provides name recording, name teams, visible voicemail, and white-glove setup to the combo.

10. Dialpad

Dialpad is a cloud communication platform powered by synthetic intelligence (AI). It’s constructed for startups, small companies, and bigger companies. Dialpad connects individuals via voice, video, messaging, and on-line conferences.

 Finest Dialpad Options

  • Display seize – Document brokers’ total screens throughout buyer calls so you may higher perceive agent efficiency and provides precious suggestions.
  • Voice Intelligence (Vi) – Automated note-taking, buyer sentiment detection, and different clever options that make brokers extra environment friendly.
  • Name blocking – Robotically block spammy inbound calls based mostly on a spam rating. It’s also possible to ship them to voicemail or get the caller to state their identify earlier than you reply.

Reliability, safety, compliance, & help

Dialpad makes use of a worldwide community of knowledge facilities, which provides them redundancy and protects in opposition to downtime. The corporate claims a 100% uptime Service Stage Settlement for his or her Enterprise customers. Dialpad is SOC 2, GDPR, and HIPAA/BAA compliant.

Dialpad presents on-line help via its buyer portal. However solely their Professional and Enterprise plans embody 24/7 cellphone help.

Execs

  • AI-powered options like real-time transcription and post-call summaries
  • Excessive uptime and reliability for Enterprise customers 
  • Simple deployment

Cons

  • Many reviewers declare the software program has a steep studying curve
  • Critiques point out dropped calls, poor audio high quality, and app glitches
  • Prospects want there was an auto-creation of leads once you take an inbound name from an unknown contact
  • Customers say buyer help typically takes 5-7 days for a decision

How a lot does Dialpad price?

Dialpad presents three plans with a variety of options and with a minimal variety of licenses for the upper tiers. Normal and Professional include a free 14-day trial.

  • Normal – Pricing begins from $23 per consumer per 30 days. This contains limitless calling (in your nation, the US, and Canada), SMS, and MMS (US and Canada solely), primary name controls, voicemail greetings, voicemail transcription, internet and chat help, and Microsoft and Google integrations.
  • Professional – Begins at $35 per consumer per 30 days and requires a minimal of three licenses. This plan contains all the pieces within the Normal plan, plus native help in 70+ international locations, world SMS, Salesforce integration, APIs, off-hours routing, and 24/7 reside agent help.
  • Enterprise – A minimal of 100 licenses. This plan contains all of Dialpad’s options from the Professional plan and knowledge retention insurance policies, further third-party integrations, and precedence reside agent help. For pricing, you’ll must contact their gross sales crew.

Avaya Isn’t the Solely VoIP Resolution — Extra Prospects Advocate Nextiva

Nextiva Cloud Phone System: Desk phone, laptop with a video conference, mobile apps, and conversations.

Avaya has been round for some time and has a lot to supply, however it falls brief when in comparison with Nextiva. Nextiva is a top-rated and really useful VoIP service with award-winning 24/7 buyer help. 

On GetVoIP, Nextiva earned a 4.7 out of 5-star score, with over 93% of shoppers recommending it. When the 2 suppliers had been in contrast on Gartner Peer Insights, Nextiva was by far the extra really useful selection. 

Actual Nextiva customers say our VoIP resolution makes their lives simpler, helps them improve productiveness, and makes robust transitions to distant work or cloud migrations sooner and less complicated.

Nextiva is the best Avaya alternative (Gartner Peer Insights Comparison)
Nextiva vs. Avaya on Gartner Peer Insights (March 21, 2023)

Nextiva places safety and reliability on the forefront. With 24/7 community monitoring, there’s no want to fret if your small business cellphone service is working. And in case you need assistance, Nextiva’s Wonderful Service is there for reside buyer help.

Plus, Nextiva presents 40+ VoIP options your crew can leverage to streamline enterprise communications and maximize each alternative when connecting with prospects. In case you’re trying to take advantage of out of communication and collaboration over the cellphone, video, and messaging, take a look at Nextiva’s pricing and discover a plan that’s proper for your small business wants.

The Finest Avaya Various is Right here

Nextiva’s enterprise VoIP platform has your enterprise lined wherever individuals work.


Avaya, Mitel, Aircall, OnSIP, Cellphone.com, CallHippo, 8×8, Zoom, Vonage, and Dialpad haven’t any relationship with Nextiva, Inc. and are the registered logos of their respective house owners.

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