In terms of selecting VoIP and make contact with heart software program, the market is huge. Making a selection is way from simple because of the variety of distributors accessible.

But it surely’s so massive for motive. Based on Cavell Group, the cloud communications market is ready to develop to $23 billion by 2026.

So, the place to begin?

Clearly, you’ve landed on our weblog, so our record is going to incorporate Nextiva, in addition to a bunch of nice alternate options to Nextiva that stand their floor.

Nextiva is a good selection for a ton of use instances, however we admire there are occasions when different enterprise telephone options make sense, too.

On this publish, we focus on when Nextiva is one of the best enterprise telephone service and introduce some Nextiva alternate options so that you can contemplate.

Nextiva is likely to be best for you if…

Nextiva offers a VoIP telephone system, productiveness app, and buyer expertise platform. And what’s extra, it brings them collectively by inside integrations.

Filled with all of your important options like name recording, collaboration options, and self-service, Nextiva has a one-up on opponents as you may get began in clicks fairly than months.

Let’s check out the three use instances the place Nextiva’s enterprise telephone system comes into its personal.

1) You’re an agile workforce that should get arrange shortly

There’s no want to rent an exterior guide and spend months planning your deployment.

In the event you’re prepared and raring to go, you may arrange your telephone system from Nextiva in days fairly than months. The identical applies to creating a brand new name heart.

Designed for small to medium companies which can be able to self-setup, Nextiva’s fast setup mannequin advantages from:

• Drag and drop setup instruments
• Easy pricing and shopping for processes
• Complete help documentation

2) Integration of back and front workplace is essential

What occurs when your name heart brokers obtain a name, they usually want skilled assist?

, the actually technical stuff that wants a product specialist or challenge supervisor. 

Your present course of is likely to be to place the shopper on maintain, stroll across the workplace panicking, not discover anybody, and provide to name the shopper again since you don’t have any approach to escalate the decision.

As an alternative, Nextiva integrates your cloud-based telephone system together with your workers. With a click on of a button, brokers can verify the presence of material specialists, ship them a workforce message, and switch the decision if wanted.

There aren’t any dropped calls since every part occurs from Nextiva’s communications platform. There’s no likelihood of infuriating your buyer once they need assistance probably the most.

3) You want a contact heart that scales with you

Throughout peak durations, like Black Friday and Christmas, what does your present course of appear to be?

Sure, you most likely want extra workers. And it’s worthwhile to rent them for a set time frame.

Shouldn’t the identical be true for the software program they should do their job?

With Nextiva, you may scale your VoIP and make contact with heart licenses as and once you want them. That’s the fantastic thing about Contact Heart as a Service (CCaaS).

Prime 10 Nextiva alternate options to attempt in 2023

1) Five9

Nextiva is ideal for name heart performance like name recording, auto attendants, and analytics.

If what you want is omnichannel entry throughout channels like e-mail, internet chat, and social media, with the potential to introduce chatbots and synthetic intelligence (AI), then Five9 is a contact heart vendor making strides on this space.

Five9 is an official Nextiva accomplice, which means you may combine your Nextiva telephone system together with your Five9 contact heart and CRM software program.

To seek out out extra about mixing enterprise VoIP service with a contact heart, obtain this whitepaper.

Execs:

• Integration with Nextiva One UCaaS
• Omnichannel performance and reporting
• Predictive analytics based mostly on buyer tendencies
• Sturdy workflow automation capabilities

Cons:

• Could also be overwhelming for small companies
• No proprietary telephone system

Month-to-month Pricing: 

• Core: $149 per person
• Premium: $169 per person
• Optimum: $199 per person
• Final: $229 per person

2) Ooma

Nextiva is the proper VoIP answer for getting began excessive of your present web. 

If what you want is a provider who offers each the connectivity and telephone system, somebody like Ooma is a stable possibility.

Ooma is an effective different to Nextiva if what you’re in search of is similar VoIP supplier for connectivity, calls, and {hardware}.

Execs:

• Similar supplier for telephone calls and connectivity
• Suitable with dwelling alarms and satellite tv for pc bins
• Supplies each dwelling and enterprise communications

Cons:

• No multichannel contact heart possibility
• Proprietary desk telephones could also be incompatible with different service suppliers

Month-to-month Pricing: 

• Premier: $9.99
• Enhanced calling: $4.99
• Enhanced voicemail: $4.99
• Commonplace voicemail transcription: $4.99
• Premium voicemail transcription: $9.99

3) 8×8

Nextiva is a scalable platform that’s among the many prime unified communications (UCaaS) suppliers for companies.

Whenever you desire a completely different method, 8×8 gives a composable “expertise communications as a service” possibility known as XaaS.

8×8 is an alternative choice to Nextiva when you have got prescriptive wants for contact heart, voice, video, and chat.

Execs:

• Single platform for voice, video, chat, and make contact with heart
• Integration in several apps like Salesforce and Microsoft Groups
• Low cost for annual billing

Cons:

• Often modified mannequin
• Some fundamental options solely accessible in greater pricing tiers
• Customers typically point out buyer help points in evaluations

Month-to-month Pricing: 

• Categorical: $15 per person
• X2: $24 per person
• X4: $44 per person
• X6: 85 per person
• X7: $110 per person
• X8: $140 per person

4) RingCentral

Nextiva does an important job of catering to medium-sized companies that want each VoIP and make contact with heart performance once you want a brand new service.

However, when you’ve got an present on-premises Avaya or Mitel deployment, you is likely to be in search of a tailor-made path to enterprise telephone service.

RingCentral is a Nextiva different when you have got an Avaya or Mitel legacy PBX, due to its partnerships aimed to hurry up cloud transformation for legacy PBX prospects. The corporate’s costlier plans (premium and supreme) additionally present API entry when you’re coding up a telephony answer.

Execs:

• SD-WAN connectivity companions
• Partnerships with Avaya and Mitel
• Specialist packages for verticals like healthcare and manufacturing

Cons:

• Planning for contact heart wants gross sales engagement
• Frequent pricing adjustments make it laborious to develop a enterprise case
• Necessities plan doesn’t embody digital faxing

Month-to-month Pricing: 

• Necessities: $19.99 per person
• Commonplace: $27.99 per person
• Premium: $34.99 per person
• Final: $49.99 per person
• Contact heart: wants customized quote

5) Dialpad

Nextiva’s greatest for smaller firms that know their enterprise wants inside out. In case you have grasp of what you want, getting arrange is easy.

In the event you determine your corporation is prepared for extra advanced AI or is tempted to check out new self-service and proactive applied sciences, Dialpad has a number of alternate options at its disposal.

Dialpad is an effective Nextiva competitor when you’re savvy relating to AI or open to experimentation.

Execs:

• Vary of AI service constructed into name heart module
• Maturing in-market presence
• Low cost for annual billing

Cons:

• Could also be overwhelming for small companies
• Contact heart planning wants gross sales engagement

Month-to-month Pricing: 

• Commonplace: $15 per person
• Professional: $25 per person
• Enterprise: customized
• Contact heart: customized

6) Zoom

As a enterprise device, Nextiva has a transparent deal with streamlining inside and exterior enterprise communications. 

In the event you would possibly want a consumer-style interface, it’s doubtless your customers have used Zoom at dwelling.

Zoom is a neat Nextiva different that comes with the good thing about the vast majority of your workforce already having used it earlier than. It’s possible that its enterprise communications software program is put in in your laptop.

Execs:

• Integration with different platforms like Microsoft Groups
• Free entry to 40-minute video conferencing and screensharing
• Acquainted interface

Cons:

• New to the contact heart market
• Common new merchandise will be overwhelming for small companies 

Month-to-month Pricing: 

• Fundamental: Free
• Professional: $14.99 per person
• Enterprise: $19.99 per person
• Enterprise Plus: $25 per person
• Enterprise: customized
• Contact Heart: customized

7) Webex

Whereas it’s fast and straightforward to arrange Nextiva, some deployments want large-scale planning.

In the event you’ve already acquired Webex telephones, assembly room gadgets, or want skilled companies out of your VoIP supplier, Webex is an effective company Nextiva different for these trying to combine telephone and name heart companies with present assembly room infrastructure.

Execs:

• Expertise in enterprise deployments
• Massive pool {of professional} companies sources
• Native integration with Webex assembly room setups

Cons:

• Lower than best for small groups
• New to cloud contact heart

Month-to-month Pricing: 

• Fundamental: Free
• Starter: $15 per person
• Enterprise: $20 per person
• Calling: customized
• Webinars: customized
• Occasions: customized
• Contact heart: customized

8) Microsoft Groups

Nextiva gives a enterprise VoIP telephone system that additionally integrates with Microsoft Groups. 

In the event you’re already within the Microsoft ecosystem for instruments like SharePoint, Workplace 365, and different Microsoft apps, it is smart to make use of Groups as your collaboration app.

You need to use Groups with Nextiva underpinning your telephone capabilities behind the scenes. Actually, 85% of Groups customers decide one other enterprise telephone service. Utilizing Nextiva for name administration and Groups for collaboration options is a smart selection.

Execs:

• Integrates with Nextiva’s unified communication options
• World chief for conferences and collaboration
• Native integration with Microsoft ecosystem

Cons:

• Advanced deployment for small to medium companies
• Usually want specialist inside sources
• Enterprise telephone numbers want a calling plan

Month-to-month Pricing: 

• Free
• Necessities: $4 per person
• Enterprise Fundamental: $6 per person
• Enterprise Commonplace: $12.50 per person
• Enterprise Premium: $22 per person

9) Google Workspace

Whereas Nextiva is a standalone app specializing in enterprise communications, Google offers a variety of document-sharing instruments with an analogous feel and look.

In the event you use productiveness apps like Google Docs, Slides, or Drive, it’d make sense to maintain every part underneath the Google umbrella.

Google Voice offers a light-weight different that gives VoIP service inside the Google ecosystem. Nevertheless, it’s not one of the best Nextiva different because it’s not as customizable as companies typically need.

Execs:

• Native integration inside the Google ecosystem
• Constant interface all through the product suite
• Out there by way of internet apps, so no want for desk telephones

Cons:

• Frequent adjustments to core video calling apps (Chat, Hangouts, Meet)
• Doesn’t combine with competing suites
• Starter plan lacks superior options (auto attendant, name recording, ring teams, and many others.)

Month-to-month Pricing: 

• Free
• Starter: $6 per person
• Commonplace: $12 per person
• Plus: $18 per person
• Enterprise: customized

10) Zendesk

Nextiva name heart is utilized by many firms as their first line of help. But it surely doesn’t faux to be a fully-fledged buyer help ticketing system.

In case your sole focus is buyer help, Zendesk is a Nextiva different that does an important job of offering a single place to your buyer’s help inquiries to reside.

Execs:

• Full suite for ticketing and buyer expertise
• Tailor-made options for help and gross sales
• Constant market chief

Cons:

• No calling options or collaboration options
• No desktop app

Month-to-month Pricing: 

• Workforce: $49 per person
• Development: $80 per person
• Skilled: $99 per person
• Suite Enterprise: $150 per person
• Customized plans accessible

make the only option to your workforce

There are many use instances for all of the Nextiva alternate options talked about on this publish. 

However there’s additionally a robust case for selecting Nextiva when you’re a small to medium enterprise prepared to maneuver shortly or one which prioritizes front and back workplace integration. 

Nextiva’s cloud-based telephone system gives a wide selection of superior options:

• Limitless calling throughout the U.S., Canada, and Mexico
• A free Toll-free telephone quantity is included with each plan
• Multi-level auto attendants information callers to the appropriate workforce
• Replace name flows in actual time with loads of ease of use
• Enterprise textual content messaging (SMS) to alternate messages with prospects
• Highly effective Interactive Voice Response (IVR) performance accessible
• Merchandise vary from VoIP service to a full-featured contact heart
• Keep related with desktop apps and cellular apps (macOS, Home windows, iOS, Android)
• Workforce messaging and 1:1 video calls from one enterprise telephone app
• 99.999% uptime and reliability with computerized failover
• Entry to a 24/7 reside help workforce with pleasant telephone system specialists

See when you can match your must the enterprise telephone suppliers highlighted on this publish.

Nonetheless need assistance? Chat with a Nextiva specialist right here.