Two tech startups, TalkVia AI and a2b Transformation have joined forces to deal with Australia’s job scarcity with Generative Pre-trained Transformer (GPT)-powered digital employees for customer support roles. 

Queensland-based TalkVia AI streamlines customer support conversations utilizing synthetic intelligence and helps companies interact with clients on a bigger scale. 

Victorian tech co a2b Transformation gives companies with digital know-how and options utilizing automation, AI, and robotics. 

The pair have partnered to construct a military of  generative synthetic intelligence-based digital employees as an all-in-one answer for companies struggling within the present financial hunch. 

GPT is the AI tech behind OpenAI’s prompt hit, ChatGPT, which individuals are utilizing to jot down every little thing from enterprise pitches to track lyrics and homework.

TalkVia AI founder Ray Man mentioned the abilities scarcity had significantly hit the customer support sector.

“Individuals can not get sufficient workers, so we’re attempting to ease the burden on contact centres by utilising AI on-line and over the telephone,” he mentioned. 

“The upcoming launch of GPT-4 is about to revolutionise how companies function, streamlining processes and driving effectivity to new heights.”

TalkVia AI has been working with massive language fashions since 2019.

Man mentioned the A2B Transformation partnership was vital for correct know-how setup and integration in several enterprise fashions. 

“Historically, a problem has been that administration says, ‘let’s simply get AI’,” he mentioned.

Man believes it’s crucial to implement a method that helps current workers adapt to a hybrid workforce.

“A2B Transformation are specialists in that space, so it made excellent enterprise sense to affix forces,” he mentioned. 

TalkVia AI is now pivoting with a brand new partnership, rebranding by including AI to its title and launching a brand new web site.

“We needed to be sure that once we’re delivering options, any person there can have a look at it from the actual enterprise’ operational perspective,” Man mentioned.

A2B Transformation Managing Director Liam Kelly mentioned workforce pressures triggered by Covid-19 had elevated the urge for food for AI applied sciences.

“It’s nearly like an ideal storm for the onset of hyper-automation,” he mentioned.

Kelly mentioned there was an enormous alternative for companies to embrace AI as clients grew to become more and more fed up with lengthy wait instances and poor service. His CEO Anthony Giannoccaro agrees.

“That is extra about adoption and AI turning into the brand new regular by providing robots as a service,” he mentioned.

TalkVia AI is competing in opposition to large names like Google, Amazon, and Microsoft, utilizing its know-how made over the past 5 years.

Man believes his group had developed the world’s greatest conversational AI platform by specializing in two issues: constructing one piece of know-how that may be deployed on any gadget and high quality buyer interplay.