For those who’re searching for a Dialpad different, one thing has gone fallacious.

And we get it. Not each communication platform is for everybody.

You need what you want and nothing else while you’re a small enterprise. The attract of AI doesn’t enchantment fairly as a lot, and also you’re not able to scale to the key parts it guarantees.

For those who’ve had a play with Dialpad and have discovered your self searching for an alternate telephone system, you’re in the best place.

On this submit, we examined and in contrast over 25 totally different Dialpad options and distilled them to the highest 10.

Firm	Finest For	Falls Quick On	Pricing
Nextiva	Small companies trying to transfer rapidly and wish one telephone system for all their crew members with loads of integrations	No integration with Apple Enterprise Chat	From $17.95
Aircall	Companies who spend all day in an app like Zendesk or Slack	No formal contact heart	From $25.00
3CX	Primary necessities if you happen to’re searching for a no-frills method to VoIP	No formal contact heart	From $17.66
Grasshopper	Including a enterprise quantity to your private telephone	No formal contact heart	From $26.00
Zoom	Customers aware of Zoom	New to contact heart market	From free

What’s Dialpad?

Dialpad is a supplier of Unified Communications as a Service (UCaaS) and Contact Heart as a Service (CCaaS) options.

Its two core platforms fall into two classes:

1. Enterprise communications
2. Buyer engagement

The enterprise communications aspect of Dialpad focuses on calling, messaging, and assembly in a single app. All of your inner communications occur within the Dialpad app, and its cloud telephone performance powers exterior calling.

The shopper engagement aspect focuses on omnichannel buyer assist. Right here, you handle inbound buyer interactions through telephone, electronic mail, internet chat, social media, and messaging apps.

The place does Dialpad excel?

Dialpad involves the fore while you wish to use synthetic intelligence (AI). 

You may have “AI conferences,” which offer dwell captions throughout your assembly and a transcript for post-meeting notes.

The AI performance of Dialpad is most used on the contact heart aspect of issues. Right here, you may run outbound campaigns with real-time assists and decide up on missed gross sales alternatives and indignant clients. 

Following assist telephone calls, Dialpad sends AI buyer satisfaction surveys, so you know the way joyful your clients are along with your service.

Contemplate Dialpad options and rivals when:

1) You’re not able to go all-in on AI

Synthetic intelligence (AI) has been little greater than a buzzword within the communications trade for effectively over a decade. In the present day, it has turn into outstanding and is tried and examined in lots of circumstances.

For instance, you need to use Nextiva’s bot-assisted dwell chat for web site guests to move identification and verification earlier than they chat with a human agent. Making a case for utilizing AI in your contact heart may be very a lot doable.

However simply because it’s doable doesn’t imply you will need to. For those who favor the human connection and have hung out establishing human processes, counting on AI a lot is likely to be a turn-off.

Dialpad excels when companies use its AI options. However, if you happen to’re not centered right here, you’re paying for options you’ll by no means use.

2) That you must transfer rapidly

With complicated components like bot scripts, pre-loading of knowledge, and constructing out its logic, organising Dialpad can turn into time-consuming.

With something AI, the standard of your output is dependent upon the standard of your enter. You’ll unlikely get your required consequence if you happen to rush the provisioning and configuration phases.

Suppose that you must arrange a contact heart answer rapidly. In that case, higher telephone techniques are extra suited to fast and self-service onboarding.

3) You’re a small enterprise that wants a fast concept of pricing

Dialpad’s UCaaS instruments are $23 (Commonplace) and $35 (Professional). However getting a value in your contact heart implementation and ongoing prices wants a prolonged dialog with its gross sales crew.

In giant enterprises, undertaking administration, together with stakeholder engagement, necessities gathering, and statement classes, is vital. However smaller companies may be extra prescriptive. 

If you realize what you want and wish to examine apples with apples earlier than you begin participating with a vendor, Dialpad doesn’t provide detailed public pricing. 

High 10 Dialpad options and rivals

1. Nextiva

Nextiva is a Dialpad different that gives a cloud telephone system and name heart options for small to medium companies. 

It features a workhub to make calls, chat with colleagues, and repair clients.

As clients use increasingly channels, Nextiva continues to supply a unified communications platform to handle interactions.

💡 Nextiva does three issues by no means seen earlier than:

1. Brings all communication channels into one single thread
2. Bridges crew and buyer collaboration into one instrument
3. Combines enterprise communications and buyer assist in a single app

Nextiva boasts a 99.999% SLA and a 24/7 assist crew, together with chat and ticketing choices. 

The Nextiva Help Heart additionally consists of webinars, telephone guides, and different documentation to self-administer your setup.

You get omnichannel assist throughout your buyer’s favourite channels:

• Telephone 
• E-mail
• Video calls
• Internet chat
• Social media

These are all tied along with cross-channel reporting and analytics. Brokers may even entry back-office information due to UCaaS and CRMintegration library. 

With a single interface for each crew and enterprise communications, there’s no motive for brokers to lose time switching between apps. Even higher, there are not any extra disgruntled clients when your brokers can’t discover the best assist.

12 months based: 2006

HQ location: Scottsdale, Arizona

Variety of clients: 150,000+

Professionals:

• Straightforward to setup when that you must transfer rapidly
• Integration of back and front workplace
• A scalable and cloud-first method

Cons:

• Fewer AI choices than Dialpad
• No integration with Apple Enterprise Chat

Pricing: 

• Necessities: $17.95* per person per 30 days
• Skilled: $21.95* per person per 30 days
• Enterprise: $31.95* per person per 30 days
• Contact Heart: Customized costs

*Primarily based on 100+ customers. Save as much as 28% while you pay yearly.

Take a look at all of Nextiva’s pricing choices ↗

2. Aircall

Aircall is a substitute for Diapad, which hosts cloud-based name center software program specializing in integration along with your line of enterprise apps.

If telephony is a secondary requirement, as you spend most of your day in Slack or Zendesk, Aircall presents an add-on-style answer that gives calling performance inside that app.

When a buyer calls in, you may see contact data and entry name heart controls with out leaving your main app.

Whereas Aircall solely supplies telephone dialer performance, it’s a great Dialpad Speak different in case your clients don’t use channels like electronic mail, internet chat, or social media.

12 months based: 2014

HQ location: Manhattan, New York

Variety of clients: 10,000+

Professionals:

• Straightforward to setup when that you must transfer rapidly
• Many enterprise app integrations
• Free trial

Cons:

• No multichannel possibility
• Solely helpful for brokers who spend the vast majority of their day in a main app

Pricing: 

• Necessities: $25 /person
• Skilled: $40 /person
• Enterprise: Customized

3. 3CX

3CX is a Dialpad different with a telephone system, video conferencing, and dwell chat choices to handle inner and exterior communications. As well as, the software program may be put in within the cloud on providers like Amazon Internet Providers, Microsoft Azure, and others.

Beware, its superior telephone service performance is extra technical than different telephone suppliers. For some, that’s an excellent high quality, however it may be intimidating for many small companies.

These choices can be found through internet browser and cell app for “no problem” communications. Admins may like configuring customers’ softphones with a QR code, in order that’s distinctive.

With a give attention to simplicity, you get restricted collaboration options, and no true contact heart possibility exists. Keep in mind that the DIY model requires updates and experience in configuring PBX techniques.

However, for smaller groups or these with primary necessities, you rise up to 10 customers free ceaselessly and allow primary communications features.

12 months based: 2005

HQ location: Nicosia, Cyprus

Variety of clients: 600,000+

Professionals:

• Microsoft Groups integration for direct name routing
• Softphone set up and setup
• DIY VoIP telephone service possibility

Cons:

• Lacks fashionable collaboration options
• Not a real contact heart
• Technical abilities to keep up

Pricing: 

3CX has totally different pricing choices based mostly on whether or not you go for a hosted or self-managed deployment. Pricing begins at $17.66 on the Startup Professional bundle for the hosted possibility.

You will need to contact 3CX to start out configuring your occasion in an Amazon, Google, or Azure cloud atmosphere.

4. OnSIP

OnSIP is an honest Dialpad different if you happen to solely desire a VoIP substitute in your on-premises telephone system.

Its easy interface and primary vary of options make for an easy-to-use, no-frills possibility for many who don’t want the complexities related to collaboration and a contact heart.

12 months based: 2004

HQ location: Manhattan, New York

Variety of clients: 70,000+

Professionals:

• Can use VoIP capabilities to configure an off-the-cuff contact heart
• HubSpot integration
• Zendeskintegration

Cons:

• No omnichannel expertise
• Costly to configure contact heart capabilities

Pricing: 

• Limitless: $18.95 per person
• Pay-as-you-go: $49.95 per person
• Add-ons to construct a contact heart expertise

5. OpenPhone

OpenPhone is a youthful different to Dialpad geared toward startups and small companies. You get a single interface to handle your enterprise calls, texts, and contacts.

OpenPhone’s focuses on primary telephone use circumstances fairly than packing it stuffed with options. Whereas this eliminates it from enterprises, getting began with out coaching or a posh setup is engaging.

For those who don’t want a typical VoIP desk telephone, then OpenPhone could possibly be a light-weight possibility. 

12 months based: 2018

HQ location: San Francisco, California

Variety of clients: 4,000+

Professionals:

• Free trial
• Customized telephone guide
• Shared telephone numbers

Cons:

• No contact heart possibility
• Solely integrates with Salesforce and HubSpot CRMs
• Some integrations require increased pricing tier

Pricing: 

• Commonplace: $13 per person per 30 days
• Premium: $20 per person per 30 days
• Enterprise: Customized

6. Grasshopper

Grasshopper is a Dialpad different that provides a enterprise telephone quantity to your private cell. In consequence, you need to use the identical telephone for enterprise and private use with out mixing the 2.

When your telephone rings, you get a notification, so you know the way (or if) to reply. Likewise, you may separate private and enterprise texts. 

Lots of its customers use Grasshopper as a standalone auto attendant, which supplies name forwarding to pick out crew members based mostly on a caller’s enter. 

12 months based: 2004

HQ location: Boston, Massachusetts

Variety of clients: 300,000+

Professionals: 

• Digital receptionist possibility
• 7-day free trial
• Straightforward toll-free quantity choice

Cons:

• Solely accessible within the USA and Canada
• Name recording isn’t permitted
• No contact heart possibility

Pricing: 

• Solo: $26 per person per 30 days
• Companion: $44 per person per 30 days
• Small Enterprise: $80 per person per 30 days

7. Zoom

For those who desire a consumer-style interface, your customers doubtless have used Zoom at house.

Zoom is a neat Dialpad different that comes with the advantage of the vast majority of your crew already having used it earlier than.

Its UCaaS suite helps telephone, conferences, chat, mail, and calendar. It’s also possible to flip your Zoom interface right into a contact heart console, supporting well-liked channels like electronic mail, internet chat, and social media.

12 months based: 2011

HQ location: San Jose, California

Variety of clients: 300m

Professionals:

• Integration with different platforms like Microsoft Groups
• Free entry to 40-minute conferences
• Acquainted interface

Cons:

• New to the contact heart market
• Configuring automated workflows and IVR could also be complicated
• Common new merchandise may be overwhelming for small companies

Pricing: 

• Primary: free
• Professional: $14.99 per person
• Enterprise: $19.99 per person
• Enterprise Plus: $25 per person
• Enterprise: Customized
• Contact Heart: customized

8. Vonage

Following acquisitions of Nexmo and NewVoiceMedia within the 2010s, Vonage was acquired by communications gear large Ericsson in 2021. Vonage now lives on as a Dialpad different with a UCaaS answer providing chat, calling, and conferences from a single app.

Vonage additionally has key integrations with Microsoft Groups and Salesforce, recognizing the chance of goal enterprise clients utilizing at the least one among these platforms.

Vonage’s different developer-friendly merchandise make it a greater different to Twilio, particularly for programmable voice, messaging, and SMS automation. 

12 months based: 2001

HQ location: Edison, New Jersey

Variety of clients: 100,000+

Professionals:

• Integration with enterprise apps
• Conversational commerce add-on
• Entry to composable CPaaS choices

Cons:

• New to the unified communications market
• An amalgamation of earlier apps may be complicated
• Merchandise are typically extra developer-focused through APIs

Pricing: 

Varies based mostly on necessities for API entry.

9. GoToConnect

Having merged with LogMeIn, the businesses rebranded as GoTo in February 2022. Previously GoTo Assembly and GoTo Webinar, GoTo now hosts a UCaaS suite, together with chat, telephone calls, and conferences. 

GoTo additionally supplies GoTo Contact Heart, supporting omnichannel and superior name heart options.

12 months based: 2003

HQ location: Boston, Massachusetts

Variety of clients: Practically 800,000

Professionals:

• Add-ons for enterprise continuity and SD-WAN
• Direct routing possibility for Microsoft Groups
• Entry to webinar and convention calling instruments

Cons:

• Lack of maturity in a cloud communications market
• Inconsistent pricing between USD and GBP

Pricing: 

• Primary: $27.00 per person per 30 days
• Commonplace: $32.00 per person per 30 days
• Premium: $43.00 per person per 30 days

10. 8×8

8×8 presents a composable “expertise communications as a service” possibility known as XaaS.

8×8 is a substitute for Dialpad when you may have prescriptive wants for a contact heart, limitless calling, video, or chat. You may select from telephone and multimedia channels to construct what most accurately fits your clients’ wants.

12 months based: 1987

HQ location: Campbell, California

Variety of clients: 60,000

Professionals:

• Single platform for VoIP calls, video conferences, chat, and make contact with heart
• Integration between parts
• Low cost for annual billing

Cons:

• Steadily modified mannequin
• Some primary options solely accessible in increased pricing tiers
• A steep studying curve to customizing VoIP options

Pricing: 

• Categorical: $15 per person
• X2: $24 per person
• X4: $44 per person
• X6: 85 per person
• X7: $110 per person
• X8: $140 per person

Why is Nextiva the perfect different to Dialpad?

Nextiva has been named the Finest Enterprise Telephone System by U.S. Information for 4 years.

Not solely that, Nextiva scores 4.7 out of 5 with Forbes and is described as extremely dependable by CrazyEgg.

And it’s straightforward to see why.

With a variety of options included with its enterprise telephone system, collaboration, and make contact with heart in a single interface, Nextiva supplies every little thing that you must talk along with your clients and colleagues.

Companies like Shelby America, Veterans Residence Care, and Orange County Rescue Mission all select Nextiva for his or her enterprise communications.

Titan Photo voltaic Energy used Nextiva to scale its operation by 450% over two years. As one of many fastest-growing renewable power corporations in North America, it wanted a dependable and scalable VoIP supplier that supported its necessities then and sooner or later.

Nextiva locations a premium on offering wonderful customer support for the 100,000+ companies utilizing our answer. Titan’s expertise with Nextiva has held to our patented Wonderful Service® philosophy.

For a unified communications platform, Nextiva consists of many well-liked enterprise options:

• Multi-level auto attendants
• Name queues and maintain music
• Voicemail transcription
• Enterprise textual content messaging (SMS)
• Video conferencing and display sharing
• One-click video calls
• Toll-free telephone quantity
• Native numbers

Its telephone name high quality is noticeably sharp and clear, however that’s not all folks like about it. Its Android and iOS cell apps rock a user-friendly interface fairly acquainted to its desktop apps.

Once you desire a well-rounded Dialpad competitor, look no additional than Nextiva.

⚡️Able to get began with Nextiva? Evaluate options and pricing right here!

Dialpad, Aircall, 3CX, OnSIP, OpenPhone, Grasshopper, Zoom, Vonage, GoToConnect, and eight×8 don’t have any relationship with Nextiva, Inc. and are the registered logos of their respective homeowners.